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ServiceNow Customer Service Management vs i-doit

ServiceNow Customer Service Management

4.3 (152)
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i-doit

4.7 (13)
Learn More
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
i-doit is a cloud-based-based open-source IT documentation and configuration management database (CMDB) software. With i-doit, users can document and manage their IT systems via a unified portal.
i-doit is a cloud-based-based open-source IT documentation and configuration management database (CMDB) software. With i-doit, users can document and...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

€48.65/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(152)

Ease of Use

4.1/ 5

Features

4.3/ 5

Customer Service

4.2/ 5

Value for Money

4.1/ 5
Read all reviews

Overall rating

4.7 /5
(13)

Ease of Use

4.5/ 5

Features

4.4/ 5

Customer Service

4.7/ 5

Value for Money

4.3/ 5
Read all reviews

Total features 106

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Barcode/Ticket Scanning
  • Business Process Automation
  • CRM
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • License Management
  • Live Chat
  • ML Algorithm Library
  • Machine Learning
  • Maintenance Management
  • Mobile App
  • Model Training
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • No-Code
  • On-Demand Communications
  • Order Fulfillment
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Project Management
  • Project Workflow
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Relationship Mapping
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Trend Analysis
  • Scheduled/Automated Reports
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Special Order Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Total features 65

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Barcode/Ticket Scanning
  • Business Process Automation
  • CRM
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • License Management
  • Live Chat
  • ML Algorithm Library
  • Machine Learning
  • Maintenance Management
  • Mobile App
  • Model Training
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • No-Code
  • On-Demand Communications
  • Order Fulfillment
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Project Management
  • Project Workflow
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Relationship Mapping
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Trend Analysis
  • Scheduled/Automated Reports
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Special Order Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • 3CLogic
  • Bright Pattern
  • Checkmk
  • Five9
  • JDisc Discovery
  • Jira
  • Lansweeper
  • Medallia Experience Cloud
  • Microsoft Azure
  • Microsoft Teams
  • Nagios XI
  • OTRS
  • RequestTrackerPro
  • SightCall
  • Sprinklr
  • Talkdesk
  • TenFold
  • Vonage Business Communications
  • Webex Suite
  • Zammad
  • 3CLogic
  • Bright Pattern
  • Checkmk
  • Five9
  • JDisc Discovery
  • Jira
  • Lansweeper
  • Medallia Experience Cloud
  • Microsoft Azure
  • Microsoft Teams
  • Nagios XI
  • OTRS
  • RequestTrackerPro
  • SightCall
  • Sprinklr
  • Talkdesk
  • TenFold
  • Vonage Business Communications
  • Webex Suite
  • Zammad

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