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Sagicc vs yoummday

Sagicc

4.4 (19)
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yoummday

4.7 (3)
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Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors. To obtain it you must have at least 5 customer service agents.
Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors. To obtain it you...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.
Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

US$45.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$0.11/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(19)

Ease of Use

4.4/ 5

Features

4.4/ 5

Customer Service

4.2/ 5

Value for Money

4.5/ 5
Read all reviews

Overall rating

4.7 /5
(3)

Ease of Use

4.3/ 5

Features

4/ 5

Customer Service

5/ 5

Value for Money

5/ 5
Read all reviews

Total features 135

  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Augmented Analytics
  • Auto-Dialer
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Batch Communications
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Sales/Marketing
  • Help Desk Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • On-Demand Communications
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Query Suggestions
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Video Support
  • Virtual Assistant
  • Voice Mail
  • Website Integration
  • Widgets
  • Workflow Management
  • Workforce Management

Total features 38

  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Augmented Analytics
  • Auto-Dialer
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Batch Communications
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Sales/Marketing
  • Help Desk Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • On-Demand Communications
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Query Suggestions
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Video Support
  • Virtual Assistant
  • Voice Mail
  • Website Integration
  • Widgets
  • Workflow Management
  • Workforce Management
  • AWS CloudFormation
  • AWS CloudTrail
  • AWS Config
  • AWS Lambda
  • ActiveCampaign
  • Asterisk
  • Asterisk Advanced
  • Avaya CPaaS
  • Avaya Experience Platform
  • Avaya Spaces
  • Avaya UCaaS
  • AwSV
  • CRM_
  • Calendly
  • DynamicGroup
  • DynamicHRIS
  • DynamicScreen
  • DynamicTemplate
  • ERPCloud
  • Erpisto
  • FocusMe for Outlook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Kanban for WordPress
  • Kiwi for Gmail
  • MS Dynamics
  • Microsoft Outlook
  • Microsoft Power BI
  • Outlook Export
  • PBRS
  • Pigeon for Gmail
  • Power BI Connector for Jira
  • Power BI Connector for ServiceNow
  • Power BI Connector for Shopify
  • QuickBooks Desktop
  • QuickBooks Online
  • Resource Management
  • Salesforce Platform
  • Salesforce.org Education Cloud
  • Salesforce.org Nonprofit Cloud
  • SeoSamba WordPress Enterprise
  • Siesa POS
  • Siigo
  • SugarCRM
  • TableUp
  • Telegram
  • Vtiger CRM
  • WordPress
  • WordPress Portal
  • WordPress VIP
  • Zapiens
  • Zapier
  • Zaplee
  • AWS CloudFormation
  • AWS CloudTrail
  • AWS Config
  • AWS Lambda
  • ActiveCampaign
  • Asterisk
  • Asterisk Advanced
  • Avaya CPaaS
  • Avaya Experience Platform
  • Avaya Spaces
  • Avaya UCaaS
  • AwSV
  • CRM_
  • Calendly
  • DynamicGroup
  • DynamicHRIS
  • DynamicScreen
  • DynamicTemplate
  • ERPCloud
  • Erpisto
  • FocusMe for Outlook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Kanban for WordPress
  • Kiwi for Gmail
  • MS Dynamics
  • Microsoft Outlook
  • Microsoft Power BI
  • Outlook Export
  • PBRS
  • Pigeon for Gmail
  • Power BI Connector for Jira
  • Power BI Connector for ServiceNow
  • Power BI Connector for Shopify
  • QuickBooks Desktop
  • QuickBooks Online
  • Resource Management
  • Salesforce Platform
  • Salesforce.org Education Cloud
  • Salesforce.org Nonprofit Cloud
  • SeoSamba WordPress Enterprise
  • Siesa POS
  • Siigo
  • SugarCRM
  • TableUp
  • Telegram
  • Vtiger CRM
  • WordPress
  • WordPress Portal
  • WordPress VIP
  • Zapiens
  • Zapier
  • Zaplee

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