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insmartbot vs Maqsam

insmartbot

3 (2)
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Maqsam

4.5 (11)
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Apply cognitive technology to customer service processes. Provide decisive communication channels simultaneously and independently 24/7 at each point of contact, wherever your customers are.
Apply cognitive technology to customer service processes. Provide decisive communication channels simultaneously and independently 24/7 at each point...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and streamline sales tasks.
Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$45.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

3 /5
(2)

Ease of Use

3/ 5

Features

4/ 5

Customer Service

2.5/ 5

Value for Money

2.5/ 5
Read all reviews

Overall rating

4.5 /5
(11)

Ease of Use

4.7/ 5

Features

4.6/ 5

Customer Service

4.7/ 5

Value for Money

4.4/ 5
Read all reviews

Total features 123

  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • CRM
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Segmentation
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Automation
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • For Developers
  • For Sales Teams/Organizations
  • For eCommerce
  • IVR
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Processing
  • No-Code
  • One-to-One Messaging
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Predictive Dialer
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Workforce Management

Total features 41

  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • CRM
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Segmentation
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Automation
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • For Developers
  • For Sales Teams/Organizations
  • For eCommerce
  • IVR
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Processing
  • No-Code
  • One-to-One Messaging
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Predictive Dialer
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Workforce Management
Not provided by vendor
  • Freshdesk
  • HubSpot CRM
  • Pipedrive
  • SalesLoft
  • Zendesk Suite
  • Zoho CRM Plus

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