ky2help vs theSavvySuite
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Overview
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
theSavvySuite is a comprehensive software solution that focuses on the integration between business and IT. It combines an intuitive service catalog, identity management, and automated processes to help organizations efficiently manage their IT services and resources. The product's modular design and extensive integration capabilities make it suitable for companies of all sizes, from small businesses to large enterprises.
theSavvySuite is a comprehensive software solution that focuses on the integration between business and IT. It combines an intuitive service catalog,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
€20,000.00/one-time
- Free Version
- Free Trial
- Subscription
Starting from
€3.90/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.8/ 5Features
4.2/ 5Customer Service
4.5/ 5Value for Money
3.8/ 5Ease of Use
4/ 5Features
4/ 5Customer Service
5/ 5Value for Money
4/ 5Features
Total features 88
- API
- Access Certification
- Access Controls/Permissions
- Access Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Autoresponders
- Barcode/Ticket Scanning
- CMDB
- Call Center Management
- Change Management
- Client Portal
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Synchronization
- Data Visualization
- Drag & Drop
- Email Management
- Email Templates
- Event Logs
- Governance
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- License Management
- Localization Automation
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Privileged Account Management
- Problem Management
- Procurement Management
- Project Management
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Release & Deployment
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- SSL Security
- Scheduled/Automated Reports
- Security Auditing
- Self Service Portal
- Self-Service Access Request
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- User Management
- User Provisioning
- Vendor Management
- Workflow Management
Total features 33
- API
- Access Certification
- Access Controls/Permissions
- Access Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Autoresponders
- Barcode/Ticket Scanning
- CMDB
- Call Center Management
- Change Management
- Client Portal
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Synchronization
- Data Visualization
- Drag & Drop
- Email Management
- Email Templates
- Event Logs
- Governance
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- License Management
- Localization Automation
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Privileged Account Management
- Problem Management
- Procurement Management
- Project Management
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Release & Deployment
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- SSL Security
- Scheduled/Automated Reports
- Security Auditing
- Self Service Portal
- Self-Service Access Request
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- User Management
- User Provisioning
- Vendor Management
- Workflow Management
Integrations
- Abacus
- Azure Active Directory
- DSM
- DocuWare
- Docusnap
- Enzoic for Active Directory Lite
- Fabasoft Approve
- Fabasoft Business Process Cloud
- Fabasoft Contracts
- Fabasoft eGov-Suite
- HR Active Directory Connect
- Identify
- Ivanti File Director
- LOGINventory
- Lansweeper
- Microsoft Exchange
- Microsoft SharePoint
- Orion
- STARFACE
- STS Cloud
- STS Tracker
- SelectLine
- ServiceNow
- Smart CTI Connector
- SwaggerHub
- Zabbix
- baramundi Management Suite
- rexx systems
- vCenter Server
Not provided by vendor