Umnico vs Maqsam
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Omnichannel messaging platform to raise sales & improve customer support effectivity.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and streamline sales tasks.
Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$7.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$45.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.2/ 5Customer Service
4.3/ 5Value for Money
4.4/ 5Ease of Use
4.7/ 5Features
4.6/ 5Customer Service
4.7/ 5Value for Money
4.4/ 5Features
Total features 51
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- Call Center Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Social Profiles
- Customer Support
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Management
- File Sharing
- For Sales Teams/Organizations
- Geotargeting
- IVR
- Inbox Management
- Interaction Tracking
- Lead Capture
- Lead Engagement
- Lead Nurturing
- Live Chat
- Machine Learning
- Marketing Automation
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Social Integration
- Multi-Language
- Natural Language Processing
- On-Demand Communications
- Performance Metrics
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Third-Party Integrations
- Transfers/Routing
- Workflow Management
Total features 41
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- Call Center Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Social Profiles
- Customer Support
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Management
- File Sharing
- For Sales Teams/Organizations
- Geotargeting
- IVR
- Inbox Management
- Interaction Tracking
- Lead Capture
- Lead Engagement
- Lead Nurturing
- Live Chat
- Machine Learning
- Marketing Automation
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Social Integration
- Multi-Language
- Natural Language Processing
- On-Demand Communications
- Performance Metrics
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Third-Party Integrations
- Transfers/Routing
- Workflow Management
Integrations
- AtomX Live Chat
- Bitrix24
- Chatbot
- Discord
- Freshdesk
- HubSpot CRM
- Messenger
- Pipedrive
- SalesLoft
- Telegram
- Viber
- Wix
- WordPress
- Zendesk Suite
- Zoho CRM Plus
- AtomX Live Chat
- Bitrix24
- Chatbot
- Discord
- Freshdesk
- HubSpot CRM
- Messenger
- Pipedrive
- SalesLoft
- Telegram
- Viber
- Wix
- WordPress
- Zendesk Suite
- Zoho CRM Plus
