---
description: Compare Alana vs Fathom for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Alana vs Fathom | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/2795/chatbot/software) > [Alana \<span\>vs\</span\> Fathom](https://www.getapp.za.com/compare/2066068/2071295/alana/vs/fathom-1)

# Compare Alana vs Fathom

Canonical: https://www.getapp.za.com/compare/2066068/2071295/alana/vs/fathom-1

> Detailed comparison between Alana and Fathom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Alana | Fathom |
| **Overall rating** | 4.8/5 | 5.0/5 |
| **Total Reviews** | 25 | 809 |
| **Starting Price** | - | US$15,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | - | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Documentation, Videos | Webinars, Documentation |

## Key features

### Alana

- AI/Machine Learning
- Chatbot
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Sentiment Analysis

### Fathom

- AI/Machine Learning
- API
- CRM
- Call Management
- Call Tracking
- Chatbot
- Code-free Development
- Configurable Workflow
- Live Chat
- Natural Language Processing
- Real-Time Analytics
- Real-Time Data
- Recording
- Reminders
- Sentiment Analysis
- Single Sign On
- Speech Recognition
- Timecoding
- Video Conferencing

## Links

- [View Alana Profile](https://www.getapp.za.com/software/2066068/alana)
- [View Fathom Profile](https://www.getapp.za.com/software/2071295/fathom-1)
- [View Original Comparison](https://www.getapp.za.com/compare/2066068/2071295/alana/vs/fathom-1)

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