Eloquant vs Maqsam
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Overview
Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.
Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.
Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and streamline sales tasks.
Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$45.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.1/ 5Features
4.4/ 5Customer Service
4.1/ 5Value for Money
3.8/ 5Ease of Use
4.7/ 5Features
4.6/ 5Customer Service
4.7/ 5Value for Money
4.4/ 5Features
Total features 132
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Employee Activity Monitoring
- Engagement Tracking
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Gamification
- IVR
- Inbound Call Center
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Qualification
- Live Chat
- Machine Learning
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Softphone Software
- Speech Recognition
- Speech Synthesis
- Surveys & Feedback
- Tagging
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Video Conferencing
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- VoIP
- VoIP Connection
- Voice Mail
- Widgets
- Workflow Management
- Workforce Management
Total features 41
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Employee Activity Monitoring
- Engagement Tracking
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Gamification
- IVR
- Inbound Call Center
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Qualification
- Live Chat
- Machine Learning
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Softphone Software
- Speech Recognition
- Speech Synthesis
- Surveys & Feedback
- Tagging
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Video Conferencing
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- VoIP
- VoIP Connection
- Voice Mail
- Widgets
- Workflow Management
- Workforce Management
Integrations
- ***SugarCRM
- ACCEO Logivision
- Alcméon
- Apizee
- Dial Once
- Dialogflow
- Dynamics 365
- Dynamics 365 Customer Insights
- Dynamics 365 Sales
- EasyWare HRM
- Eptica Email Management
- Eptica SelfService
- Freshcaller
- Freshdesk
- Freshsuccess
- Guest Suite
- HubSpot CRM
- Hubicus Quality Monitoring
- InVision
- InVision App
- InVision Enterprise WFM
- Inbenta
- LinkedIn Jobs
- LinkedIn Learning
- LinkedIn Recruiter
- Linkedin Email Extractor
- Messenger
- Microsoft Copilot Studio
- Microsoft Power Apps
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Power BI - BI - JourneyTEAM (Reseller)
- Microsoft Teams
- MongoDB
- Nuance
- Nuance Contact Center AI
- Nuance Conversational IVR
- Nuance Gatekeeper
- Nuance Virtual Assistant
- Oracle Eloqua Marketing Automation
- Pipedrive
- QlickPath Performance Analytics
- Qlik Sense & Qlik View Connector for Jira
- SalesLoft
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Sellsy
- ServiceNow
- SightCall
- SugarCRM
- SugarCRM Mailchimp Integration
- Talkwalker
- Trustpilot
- Zendesk Explore
- Zendesk Suite
- Zendesk Sunshine
- Zoho CRM Plus
- iAdvize
- injixo
- ***SugarCRM
- ACCEO Logivision
- Alcméon
- Apizee
- Dial Once
- Dialogflow
- Dynamics 365
- Dynamics 365 Customer Insights
- Dynamics 365 Sales
- EasyWare HRM
- Eptica Email Management
- Eptica SelfService
- Freshcaller
- Freshdesk
- Freshsuccess
- Guest Suite
- HubSpot CRM
- Hubicus Quality Monitoring
- InVision
- InVision App
- InVision Enterprise WFM
- Inbenta
- LinkedIn Jobs
- LinkedIn Learning
- LinkedIn Recruiter
- Linkedin Email Extractor
- Messenger
- Microsoft Copilot Studio
- Microsoft Power Apps
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Power BI - BI - JourneyTEAM (Reseller)
- Microsoft Teams
- MongoDB
- Nuance
- Nuance Contact Center AI
- Nuance Conversational IVR
- Nuance Gatekeeper
- Nuance Virtual Assistant
- Oracle Eloqua Marketing Automation
- Pipedrive
- QlickPath Performance Analytics
- Qlik Sense & Qlik View Connector for Jira
- SalesLoft
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Sellsy
- ServiceNow
- SightCall
- SugarCRM
- SugarCRM Mailchimp Integration
- Talkwalker
- Trustpilot
- Zendesk Explore
- Zendesk Suite
- Zendesk Sunshine
- Zoho CRM Plus
- iAdvize
- injixo
