Redbooth vs Zoho Desk
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Overview
Redbooth is a task and project management platform that provides a single place for team collaboration – tasks, discussions and file sharing. Redbooth is simple and flexible to use, enabling project teams and departments at thousands of companies to get work done.
Redbooth is a task and project management platform that provides a single place for team collaboration – tasks, discussions and file sharing....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$12.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$14.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.1/ 5Customer Service
4.3/ 5Value for Money
4.3/ 5Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Features
Total features 58
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Deadline Management
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email-to-Task Conversion
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Help Desk Management
- IVR
- Idea Management
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Messaging
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Percent-Complete Tracking
- Performance Management
- Performance Metrics
- Personalization
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Recurring Tasks
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing
- Task Import
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Template Management
- Templates
- Testing/QA Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- To-Do List
- Traditional Methodologies
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Total features 159
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Deadline Management
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email-to-Task Conversion
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Help Desk Management
- IVR
- Idea Management
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Messaging
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Percent-Complete Tracking
- Performance Management
- Performance Metrics
- Personalization
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Recurring Tasks
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing
- Task Import
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Template Management
- Templates
- Testing/QA Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- To-Do List
- Traditional Methodologies
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Aircall
- Asana
- Bigin by Zoho CRM
- Box
- Clearbit
- Clockify
- Dropbox Business
- Evernote Teams
- GitHub
- Gmail
- GoTo Connect
- Google Analytics 360
- Google Drive
- Google Workspace
- Hubstaff
- Intercom
- Jira
- Just Add Content
- Mailchimp
- Meta for Business
- Microsoft Outlook
- Microsoft Teams
- Okta
- PayDirt
- PayDirt Payroll
- Pipedrive
- Pivotal Tracker
- RingCentral Contact Center
- Salesforce Sales Cloud
- Slack
- SurveyMonkey
- Trello
- Twilio
- Twitter/X
- Webex Suite
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- airSlate SignNow
- babelforce
- Aircall
- Asana
- Bigin by Zoho CRM
- Box
- Clearbit
- Clockify
- Dropbox Business
- Evernote Teams
- GitHub
- Gmail
- GoTo Connect
- Google Analytics 360
- Google Drive
- Google Workspace
- Hubstaff
- Intercom
- Jira
- Just Add Content
- Mailchimp
- Meta for Business
- Microsoft Outlook
- Microsoft Teams
- Okta
- PayDirt
- PayDirt Payroll
- Pipedrive
- Pivotal Tracker
- RingCentral Contact Center
- Salesforce Sales Cloud
- Slack
- SurveyMonkey
- Trello
- Twilio
- Twitter/X
- Webex Suite
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- airSlate SignNow
- babelforce
