---
description: Compare SurveyMonkey vs Retently for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare SurveyMonkey vs Retently | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [SurveyMonkey \<span\>vs\</span\> Retently](https://www.getapp.za.com/compare/2371/113451/surveymonkey/vs/retently)

# Compare SurveyMonkey vs Retently

Canonical: https://www.getapp.za.com/compare/2371/113451/surveymonkey/vs/retently

> Detailed comparison between SurveyMonkey and Retently. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SurveyMonkey | Retently |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 10427 | 30 |
| **Starting Price** | US$30,00 | US$50,00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SurveyMonkey

- API
- CRM
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Pulse Surveys
- Real-Time Data
- Real-Time Reporting
- Reminders
- SSL Security
- Segmentation
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Retently

- API
- CRM
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Pulse Surveys
- Real-Time Data
- Real-Time Reporting
- Reminders
- SSL Security
- Segmentation
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View SurveyMonkey Profile](https://www.getapp.za.com/software/2371/surveymonkey)
- [View Retently Profile](https://www.getapp.za.com/software/113451/retently)
- [View Original Comparison](https://www.getapp.za.com/compare/2371/113451/surveymonkey/vs/retently)

-----

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