SurveyMonkey vs InMoment
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Overview
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.
InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$30.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.4/ 5Ease of Use
4.1/ 5Features
4.0/ 5Customer Service
4.6/ 5Value for Money
4.2/ 5Features
Total features 108
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Anonymous Feedback
- Audience Targeting
- Autofill
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Recording
- Call Tracking
- Campaign Analytics
- Chat Transcript
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Conditional Logic
- Contextual Guidance
- Continuous Feedback
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Integration
- Data Mapping
- Data Mining
- Data Security
- Data Visualization
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Onboarding
- Employee Recognition Software
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Contact Centers
- Forecasting
- Forms Creation & Design
- Forms Management
- Gamification
- Goal Management
- Intent Recognition
- Interactive Content
- Interactive Reports
- Key Performance Indicators
- Keyword Filtering
- Keyword Tracking
- Knowledge Management
- Lead Generation
- Learning & Development
- Live Results Sharing
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- Notes Management
- Offboarding
- Offline Response Collection
- Online Polling
- Peer-to-Peer Recognition
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Predictive Modeling
- Prioritization
- Process/Workflow Automation
- Profitability Analysis
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Retention Tracking
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Role-Based Permissions
- SEO Management
- SMS Messaging
- SSL Security
- Scorecards
- Search/Filter
- Self Assessment
- Self Service Data Preparation
- Sentiment Analysis
- Single Sign On
- Skills Assessment
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Speech Recognition
- Speech Synthesis
- Strategic Planning
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Text Mining
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Web Forms
- Website Integration
- Widgets
- Workflow Management
Total features 115
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Anonymous Feedback
- Audience Targeting
- Autofill
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Recording
- Call Tracking
- Campaign Analytics
- Chat Transcript
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Conditional Logic
- Contextual Guidance
- Continuous Feedback
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Integration
- Data Mapping
- Data Mining
- Data Security
- Data Visualization
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Onboarding
- Employee Recognition Software
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Contact Centers
- Forecasting
- Forms Creation & Design
- Forms Management
- Gamification
- Goal Management
- Intent Recognition
- Interactive Content
- Interactive Reports
- Key Performance Indicators
- Keyword Filtering
- Keyword Tracking
- Knowledge Management
- Lead Generation
- Learning & Development
- Live Results Sharing
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- Notes Management
- Offboarding
- Offline Response Collection
- Online Polling
- Peer-to-Peer Recognition
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Predictive Modeling
- Prioritization
- Process/Workflow Automation
- Profitability Analysis
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Retention Tracking
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Role-Based Permissions
- SEO Management
- SMS Messaging
- SSL Security
- Scorecards
- Search/Filter
- Self Assessment
- Self Service Data Preparation
- Sentiment Analysis
- Single Sign On
- Skills Assessment
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Speech Recognition
- Speech Synthesis
- Strategic Planning
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Text Mining
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Web Forms
- Website Integration
- Widgets
- Workflow Management
Integrations
- 2Checkout
- AWS Systems Manager
- ActiveCampaign
- Airtable
- Alchemer
- Apple Business Essentials
- Auth0
- BambooHR
- Birdeye
- Campaign Monitor by Marigold
- Capgemini Intelligent Automation Platform
- Capsule
- ClickSend
- Constant Contact
- Contentsquare
- Coupa
- Custify
- Databricks
- Dataddo
- Deputy
- Docparser
- Docusign
- Dropbox Business
- Dynamics 365
- Egnyte
- Eventbrite
- Evernote Teams
- Fivetran
- Forethought
- Freshdesk
- Freshservice
- Fullstory
- Gainsight CS
- Glasshouse
- Gmail
- Google Drive
- Google Forms
- Google My Business Review Manager
- Google Sheets
- Heap
- Hootsuite
- HubSpot CMS Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Intercom
- Keap
- LogRocket
- Mail Archiver X
- Mailchimp
- Mailjet
- Marketo Engage
- Marketo Sales Connect
- Meta for Business
- Microsoft Excel
- Microsoft Power BI
- Microsoft Teams
- Mixpanel
- Nimble
- Notion
- Okta
- OneDrive
- OneLogin
- OpenTable
- Oracle Eloqua Marketing Automation
- OutreachCRM
- PersistIQ
- Phonic
- Propel
- Quantum Metric
- Quickbase
- RD Station
- Rethink
- RingCentral Contact Center
- RingCentral Engage Digital
- RingCentral Engage Voice
- RizePoint
- Robly
- Salesforce Platform
- Salesforce Sales Cloud
- Segment
- SendGrid
- SentiSum
- ServiceNow
- SessionCam
- Shopify
- Slack
- Smartsheet
- Splunk Enterprise
- Stripe
- Tableau
- TaskRay
- Tethr
- Track
- TrackVia
- Tradeshift
- Trello
- Tremendous
- Trustpilot
- Tungsten Insight
- Twilio
- Twitter/X
- Unbounce
- Veeva CRM
- Voxpopme
- Workday Enterprise Management Cloud
- Zapier
- Zendesk AI
- Zendesk Suite
- Zoho CRM
- Zoom Events and Webinars
- appyReward
- inQuba Journey Analytics
- monday.com
- toast CRM
- 2Checkout
- AWS Systems Manager
- ActiveCampaign
- Airtable
- Alchemer
- Apple Business Essentials
- Auth0
- BambooHR
- Birdeye
- Campaign Monitor by Marigold
- Capgemini Intelligent Automation Platform
- Capsule
- ClickSend
- Constant Contact
- Contentsquare
- Coupa
- Custify
- Databricks
- Dataddo
- Deputy
- Docparser
- Docusign
- Dropbox Business
- Dynamics 365
- Egnyte
- Eventbrite
- Evernote Teams
- Fivetran
- Forethought
- Freshdesk
- Freshservice
- Fullstory
- Gainsight CS
- Glasshouse
- Gmail
- Google Drive
- Google Forms
- Google My Business Review Manager
- Google Sheets
- Heap
- Hootsuite
- HubSpot CMS Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Intercom
- Keap
- LogRocket
- Mail Archiver X
- Mailchimp
- Mailjet
- Marketo Engage
- Marketo Sales Connect
- Meta for Business
- Microsoft Excel
- Microsoft Power BI
- Microsoft Teams
- Mixpanel
- Nimble
- Notion
- Okta
- OneDrive
- OneLogin
- OpenTable
- Oracle Eloqua Marketing Automation
- OutreachCRM
- PersistIQ
- Phonic
- Propel
- Quantum Metric
- Quickbase
- RD Station
- Rethink
- RingCentral Contact Center
- RingCentral Engage Digital
- RingCentral Engage Voice
- RizePoint
- Robly
- Salesforce Platform
- Salesforce Sales Cloud
- Segment
- SendGrid
- SentiSum
- ServiceNow
- SessionCam
- Shopify
- Slack
- Smartsheet
- Splunk Enterprise
- Stripe
- Tableau
- TaskRay
- Tethr
- Track
- TrackVia
- Tradeshift
- Trello
- Tremendous
- Trustpilot
- Tungsten Insight
- Twilio
- Twitter/X
- Unbounce
- Veeva CRM
- Voxpopme
- Workday Enterprise Management Cloud
- Zapier
- Zendesk AI
- Zendesk Suite
- Zoho CRM
- Zoom Events and Webinars
- appyReward
- inQuba Journey Analytics
- monday.com
- toast CRM
