Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them.
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Conversica is a leading provider of Intelligent Virtual Assistants (IVA) helping organizations attract, acquire and grow customers at scale.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,3 /5
(26)
Ease of Use
4,4/5
Features & Functionality
4,2/5
Customer Service
4,4/5
Value for Money
4,6/5

Overall rating

4,5 /5
(14)
Ease of Use
4,3/5
Features & Functionality
4,5/5
Customer Service
4,5/5
Value for Money
4,4/5

Total features 84

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Applications Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Auto-Responders
  • Automated Scheduling
  • CRM
  • Callback Scheduling
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Data Management
  • Decision Support Software
  • Email Automation
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forms Management
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Opportunity Management
  • Password Management
  • Performance Management
  • Performance Metrics
  • Proactive Chat
  • Pulse Surveys
  • Queue Management
  • Ratings / Reviews
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Management
  • SMS Marketing Managment
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Speech Recognition
  • Spell Check
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • User Management
  • Video Streaming
  • Virtual Assistant
  • Visitor Tracking
  • Workflow Management

Total features 36

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Applications Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Auto-Responders
  • Automated Scheduling
  • CRM
  • Callback Scheduling
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Data Management
  • Decision Support Software
  • Email Automation
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forms Management
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Opportunity Management
  • Password Management
  • Performance Management
  • Performance Metrics
  • Proactive Chat
  • Pulse Surveys
  • Queue Management
  • Ratings / Reviews
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Management
  • SMS Marketing Managment
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Speech Recognition
  • Spell Check
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • User Management
  • Video Streaming
  • Virtual Assistant
  • Visitor Tracking
  • Workflow Management
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Marketo Engage
  • Oracle Eloqua
  • Pardot
  • Salesforce Sales Cloud
  • Velocify
  • Zendesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Marketo Engage
  • Oracle Eloqua
  • Pardot
  • Salesforce Sales Cloud
  • Velocify
  • Zendesk