Overview
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them.
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Starting from
Reviews
Ease of Use
4,4/5Features & Functionality
4,2/5Customer Service
4,4/5Value for Money
4,6/5Ease of Use
5/5Features & Functionality
5/5Customer Service
0/5Value for Money
0/5Features
Total features 84
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Applications Management
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Assignment Management
- Audit Trail
- Auto-Responders
- Automated Scheduling
- CRM
- Canned Responses
- Cataloging/Categorization
- Change Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contextual Guidance
- Course Authoring
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Data Capture and Transfer
- Decision Support Software
- Developer Portal
- Document Management
- Document Review
- Electronic Forms
- Email Management
- Email Templates
- Employee Onboarding
- Employee Recognition Software
- Engagement Analytics
- Feedback Management
- File Sharing
- File Transfer
- Forms Management
- Full Text Search
- Goal Management
- Help Desk Management
- Historical Reporting
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Orientation Workflow Management
- Password Management
- Performance Management
- Performance Metrics
- Proactive Chat
- Project Management
- Pulse Surveys
- Question Library
- Queue Management
- Ratings / Reviews
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Resource Management
- SMS Messaging
- Scheduling
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Software Development
- Speech Recognition
- Spell Check
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Text Editing
- Third Party Integrations
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Usage Tracking/Analytics
- User Management
- Version Control
- Video Streaming
- Virtual Assistant
- Visitor Tracking
- WYSIWYG Editor
- Workflow Management
Total features 53
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Applications Management
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Assignment Management
- Audit Trail
- Auto-Responders
- Automated Scheduling
- CRM
- Canned Responses
- Cataloging/Categorization
- Change Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contextual Guidance
- Course Authoring
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Data Capture and Transfer
- Decision Support Software
- Developer Portal
- Document Management
- Document Review
- Electronic Forms
- Email Management
- Email Templates
- Employee Onboarding
- Employee Recognition Software
- Engagement Analytics
- Feedback Management
- File Sharing
- File Transfer
- Forms Management
- Full Text Search
- Goal Management
- Help Desk Management
- Historical Reporting
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Orientation Workflow Management
- Password Management
- Performance Management
- Performance Metrics
- Proactive Chat
- Project Management
- Pulse Surveys
- Question Library
- Queue Management
- Ratings / Reviews
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Resource Management
- SMS Messaging
- Scheduling
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Software Development
- Speech Recognition
- Spell Check
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Text Editing
- Third Party Integrations
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Usage Tracking/Analytics
- User Management
- Version Control
- Video Streaming
- Virtual Assistant
- Visitor Tracking
- WYSIWYG Editor
- Workflow Management
Integrations
- Google Analytics
- Jira
- Magento Commerce
- Salesforce Sales Cloud
- Zendesk
- Google Analytics
- Jira
- Magento Commerce
- Salesforce Sales Cloud
- Zendesk
