Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them.
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

Starting from

Overall rating

4,3 /5
(26)
Ease of Use
4,4/5
Features & Functionality
4,2/5
Customer Service
4,4/5
Value for Money
4,6/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Total features 84

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • CRM
  • Canned Responses
  • Cataloging/Categorization
  • Change Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Library
  • Content Management
  • Contextual Guidance
  • Course Authoring
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Data Capture and Transfer
  • Decision Support Software
  • Developer Portal
  • Document Management
  • Document Review
  • Electronic Forms
  • Email Management
  • Email Templates
  • Employee Onboarding
  • Employee Recognition Software
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forms Management
  • Full Text Search
  • Goal Management
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Orientation Workflow Management
  • Password Management
  • Performance Management
  • Performance Metrics
  • Proactive Chat
  • Project Management
  • Pulse Surveys
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Management
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Speech Recognition
  • Spell Check
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Editing
  • Third Party Integrations
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • Video Streaming
  • Virtual Assistant
  • Visitor Tracking
  • WYSIWYG Editor
  • Workflow Management

Total features 53

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • CRM
  • Canned Responses
  • Cataloging/Categorization
  • Change Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Library
  • Content Management
  • Contextual Guidance
  • Course Authoring
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Data Capture and Transfer
  • Decision Support Software
  • Developer Portal
  • Document Management
  • Document Review
  • Electronic Forms
  • Email Management
  • Email Templates
  • Employee Onboarding
  • Employee Recognition Software
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forms Management
  • Full Text Search
  • Goal Management
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Orientation Workflow Management
  • Password Management
  • Performance Management
  • Performance Metrics
  • Proactive Chat
  • Project Management
  • Pulse Surveys
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Management
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Speech Recognition
  • Spell Check
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Editing
  • Third Party Integrations
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • Video Streaming
  • Virtual Assistant
  • Visitor Tracking
  • WYSIWYG Editor
  • Workflow Management
  • Google Analytics
  • Jira
  • Magento Commerce
  • Salesforce Sales Cloud
  • Zendesk
  • Google Analytics
  • Jira
  • Magento Commerce
  • Salesforce Sales Cloud
  • Zendesk