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Salesforce Marketing Cloud vs ProProfs Knowledge Base

Salesforce Marketing Cloud

4.2 (521)
Learn More

ProProfs Knowledge Base

4.7 (28)
Learn More
Salesforce Marketing Cloud is a comprehensive marketing platform designed to help businesses personalize every moment of customer engagement across the entire customer lifecycle. By connecting every department through actionable data and Agentforce, the platform empowers teams to work together and build lasting customer relationships.
Salesforce Marketing Cloud is a comprehensive marketing platform designed to help businesses personalize every moment of customer engagement across...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
ProProfs Knowledge Base is a simple tool with stellar features. The tool can help you set up an internal or external knowledge base, documentation, manuals, and FAQs for employees and customers. Be it content authoring, customization, or publishing, ProProfs offers a one-stop solution for all your n
ProProfs Knowledge Base is a simple tool with stellar features. The tool can help you set up an internal or external knowledge base, documentation,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$79.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.2 /5
(521)

Ease of Use

3.8/ 5

Features

4.3/ 5

Customer Service

3.9/ 5

Value for Money

3.8/ 5
Read all reviews

Overall rating

4.7 /5
(28)

Ease of Use

4.7/ 5

Features

4.5/ 5

Customer Service

4.5/ 5

Value for Money

4.5/ 5
Read all reviews

Total features 170

  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad Network Integration
  • Ad hoc Reporting
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Discovery
  • Asset Lifecycle Management
  • Audience Targeting
  • Audio File Management
  • Automated Publishing
  • Autoresponders
  • Behavior Tracking
  • Behavioral Analytics
  • Brand Management
  • Brand Tracking
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Tracking
  • Canned Responses
  • Catalog Management
  • Categorisation/Grouping
  • Change Tracking
  • Channel Management
  • Chatbot
  • Checklists
  • Click Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Rate Optimization
  • Conversion Tracking
  • Credential Management
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Connectors
  • Data Import/Export
  • Data Recovery
  • Data Security
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Drag & Drop Editor
  • Drip Campaigns
  • Dynamic Content
  • Electronic Forms
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • Filtering
  • For Marketing and Advertising
  • For Startups
  • For iPad Devices
  • For the IT sector
  • Forms Management
  • Framework Management
  • Full Text Search
  • Gantt/Timeline View
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Image Editing
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • KPI Monitoring
  • Keyword Filtering
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • List Management
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Marketing Management
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Interface
  • Mobile Optimization
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Attribution
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • NPS Survey Structure
  • Negative Feedback Management
  • Online Forums
  • Password Management
  • Performance Metrics
  • Post Scheduling
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Process Management
  • Process/Workflow Automation
  • Project Tracking
  • Prospecting Tools
  • Publish Scheduling
  • Queue Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Relationship Mapping
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Rewards Management
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • SEO Management
  • SMS Marketing
  • SSL Security
  • Sales Activity Management
  • Sales Analytics
  • Sales Pipeline Management
  • Search Marketing
  • Search/Filter
  • Security Management
  • Segmentation
  • Self Service Portal
  • Shared Inboxes
  • Signature Management
  • Single Page View
  • Single Sign On
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Spam Blocker
  • Subscriber Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Transaction History
  • Trend Analysis
  • User Management
  • Version Control
  • Video Support
  • Visual Analytics
  • WYSIWYG Editor
  • Web Notifications
  • Website Analytics
  • Website Integration
  • Website Management
  • Website Monitoring
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Widgets
  • Wiki
  • Workflow Management
  • eCommerce Management

Total features 102

  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad Network Integration
  • Ad hoc Reporting
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Discovery
  • Asset Lifecycle Management
  • Audience Targeting
  • Audio File Management
  • Automated Publishing
  • Autoresponders
  • Behavior Tracking
  • Behavioral Analytics
  • Brand Management
  • Brand Tracking
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Tracking
  • Canned Responses
  • Catalog Management
  • Categorisation/Grouping
  • Change Tracking
  • Channel Management
  • Chatbot
  • Checklists
  • Click Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Rate Optimization
  • Conversion Tracking
  • Credential Management
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Connectors
  • Data Import/Export
  • Data Recovery
  • Data Security
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Drag & Drop Editor
  • Drip Campaigns
  • Dynamic Content
  • Electronic Forms
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • Filtering
  • For Marketing and Advertising
  • For Startups
  • For iPad Devices
  • For the IT sector
  • Forms Management
  • Framework Management
  • Full Text Search
  • Gantt/Timeline View
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Image Editing
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • KPI Monitoring
  • Keyword Filtering
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • List Management
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Marketing Management
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Interface
  • Mobile Optimization
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Attribution
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • NPS Survey Structure
  • Negative Feedback Management
  • Online Forums
  • Password Management
  • Performance Metrics
  • Post Scheduling
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Process Management
  • Process/Workflow Automation
  • Project Tracking
  • Prospecting Tools
  • Publish Scheduling
  • Queue Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Relationship Mapping
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Rewards Management
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • SEO Management
  • SMS Marketing
  • SSL Security
  • Sales Activity Management
  • Sales Analytics
  • Sales Pipeline Management
  • Search Marketing
  • Search/Filter
  • Security Management
  • Segmentation
  • Self Service Portal
  • Shared Inboxes
  • Signature Management
  • Single Page View
  • Single Sign On
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Spam Blocker
  • Subscriber Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Transaction History
  • Trend Analysis
  • User Management
  • Version Control
  • Video Support
  • Visual Analytics
  • WYSIWYG Editor
  • Web Notifications
  • Website Analytics
  • Website Integration
  • Website Management
  • Website Monitoring
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Widgets
  • Wiki
  • Workflow Management
  • eCommerce Management
  • Adobe Workfront
  • Disqus
  • Freshdesk
  • Google Analytics 360
  • Jira
  • LinkedIn for Business
  • LiveChat
  • Lucidchart
  • Meta for Business
  • Microsoft Azure
  • Olark
  • ProProfs Chat
  • Salesforce Sales Cloud
  • Salesforce Starter
  • Shopify
  • Slack
  • Tidio
  • Twitter/X
  • Vidyard
  • Wufoo
  • Zendesk Suite
  • Adobe Workfront
  • Disqus
  • Freshdesk
  • Google Analytics 360
  • Jira
  • LinkedIn for Business
  • LiveChat
  • Lucidchart
  • Meta for Business
  • Microsoft Azure
  • Olark
  • ProProfs Chat
  • Salesforce Sales Cloud
  • Salesforce Starter
  • Shopify
  • Slack
  • Tidio
  • Twitter/X
  • Vidyard
  • Wufoo
  • Zendesk Suite

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