LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now!
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data.
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$16,00/month

  • Subscription

Starting from

US$100,00/month

  • Subscription

Overall rating

4,6 /5
(1 110)
Ease of Use
4,7/5
Features & Functionality
4,4/5
Customer Service
4,6/5
Value for Money
4,5/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Total features 94

  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Anonymous Feedback
  • Application Development
  • Applications Management
  • Archiving & Retention
  • Assessment Management
  • Audio Capture
  • Audio File Management
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Big Data Analytics
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Canned Responses
  • Cash Management
  • Cataloging/Categorization
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Concatenated Speech
  • Content Creation
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Management
  • Data Security
  • Data Visualization
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Sales Teams/Organizations
  • Geotargeting
  • Goal Setting / Tracking
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IVR / Voice Recognition
  • Image Analysis
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Language Detection
  • Live Chat
  • ML Algorithm Library
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Neural Network Modeling
  • Offline Access
  • Offline Form
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Proactive Chat
  • Quality Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Routing
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Single Sign On
  • Skills Assessment
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Ticket Management
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Visitor Tracking
  • Visual Analytics
  • Voice Recognition
  • Website Visitor Tracking
  • eCommerce Management

Total features 53

  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Anonymous Feedback
  • Application Development
  • Applications Management
  • Archiving & Retention
  • Assessment Management
  • Audio Capture
  • Audio File Management
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Big Data Analytics
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Canned Responses
  • Cash Management
  • Cataloging/Categorization
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Concatenated Speech
  • Content Creation
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Management
  • Data Security
  • Data Visualization
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Activity Monitoring
  • Employee Profiles
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Sales Teams/Organizations
  • Geotargeting
  • Goal Setting / Tracking
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IVR / Voice Recognition
  • Image Analysis
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Language Detection
  • Live Chat
  • ML Algorithm Library
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Neural Network Modeling
  • Offline Access
  • Offline Form
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Proactive Chat
  • Quality Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Routing
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Single Sign On
  • Skills Assessment
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Ticket Management
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Visitor Tracking
  • Visual Analytics
  • Voice Recognition
  • Website Visitor Tracking
  • eCommerce Management
  • 1CRM
  • 1Password
  • 3dcart
  • ActiveCampaign
  • Adobe Business Catalyst
  • Asana
  • Autopilot
  • Basecamp
  • Benchmark Email
  • Bigcommerce
  • Campaign Monitor
  • Capsule
  • Chatbot
  • Close
  • Constant Contact
  • CoreCommerce
  • Desk.com
  • Dropbox Business
  • Drupal
  • Ecwid
  • Evernote Business
  • Facebook
  • Firefly
  • FreshBooks
  • Freshdesk
  • FullContact
  • GetResponse
  • GitHub
  • GoDaddy Website Builder
  • Gold-Vision CRM
  • Google Ads
  • Google Analytics
  • Google Contacts
  • Google Docs
  • Grasshopper
  • Helpmonks
  • Highrise
  • HipChat
  • HubSpot CRM
  • HubSpot Marketing Hub
  • IRIS CRM
  • Instapage
  • JIRA Service Management
  • Jimdo
  • Jira
  • Join.Me
  • Joomla
  • Keap
  • Kissmetrics
  • Landingi
  • LeadSquared
  • LemonStand
  • LogMeIn Rescue
  • Magento Commerce
  • Magentrix
  • Mailchimp
  • Mailigen
  • Mixpanel
  • Nutshell
  • Omnistar Affiliate
  • OpenCart
  • Pinnacle Cart
  • Pipedrive
  • PlayVox
  • Podio
  • PrestaShop
  • ProProfs Knowledge Base
  • ProProfs LMS
  • ProjectManager.com
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Shoplo
  • Slack
  • SparkPay
  • Squarespace
  • SugarCRM
  • Talkdesk
  • TeamViewer
  • Todoist
  • Toggl Track
  • Trello
  • TriggerBee
  • Twilio Voice
  • Twitter
  • Unbounce
  • Volusion
  • WHMCS
  • Webflow
  • Weebly
  • WhatConverts
  • Wishpond
  • Wix
  • WooCommerce
  • Woopra
  • WordPress
  • Wunderlist
  • X-Cart
  • Zapier
  • Zen Cart
  • Zendesk
  • Zendesk Sell
  • Zoho CRM
  • amoCRM
  • ekmPowershop
  • elevio
  • iContact
  • 1CRM
  • 1Password
  • 3dcart
  • ActiveCampaign
  • Adobe Business Catalyst
  • Asana
  • Autopilot
  • Basecamp
  • Benchmark Email
  • Bigcommerce
  • Campaign Monitor
  • Capsule
  • Chatbot
  • Close
  • Constant Contact
  • CoreCommerce
  • Desk.com
  • Dropbox Business
  • Drupal
  • Ecwid
  • Evernote Business
  • Facebook
  • Firefly
  • FreshBooks
  • Freshdesk
  • FullContact
  • GetResponse
  • GitHub
  • GoDaddy Website Builder
  • Gold-Vision CRM
  • Google Ads
  • Google Analytics
  • Google Contacts
  • Google Docs
  • Grasshopper
  • Helpmonks
  • Highrise
  • HipChat
  • HubSpot CRM
  • HubSpot Marketing Hub
  • IRIS CRM
  • Instapage
  • JIRA Service Management
  • Jimdo
  • Jira
  • Join.Me
  • Joomla
  • Keap
  • Kissmetrics
  • Landingi
  • LeadSquared
  • LemonStand
  • LogMeIn Rescue
  • Magento Commerce
  • Magentrix
  • Mailchimp
  • Mailigen
  • Mixpanel
  • Nutshell
  • Omnistar Affiliate
  • OpenCart
  • Pinnacle Cart
  • Pipedrive
  • PlayVox
  • Podio
  • PrestaShop
  • ProProfs Knowledge Base
  • ProProfs LMS
  • ProjectManager.com
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Shoplo
  • Slack
  • SparkPay
  • Squarespace
  • SugarCRM
  • Talkdesk
  • TeamViewer
  • Todoist
  • Toggl Track
  • Trello
  • TriggerBee
  • Twilio Voice
  • Twitter
  • Unbounce
  • Volusion
  • WHMCS
  • Webflow
  • Weebly
  • WhatConverts
  • Wishpond
  • Wix
  • WooCommerce
  • Woopra
  • WordPress
  • Wunderlist
  • X-Cart
  • Zapier
  • Zen Cart
  • Zendesk
  • Zendesk Sell
  • Zoho CRM
  • amoCRM
  • ekmPowershop
  • elevio
  • iContact