LiveChat vs Bright Pattern
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Overview
LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its simple, intuitive design, and ease of use. It integrates with 200+ services and is used by over 37,000 customers in 150 countries.
LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Leading global provider of AI-powered omnichannel cloud contact center software.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$24.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$0.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.5/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.7/ 5Features
4.6/ 5Customer Service
4.8/ 5Value for Money
4.8/ 5Features
Total features 58
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Disaster Recovery
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Sharing
- Geotargeting
- HIPAA Compliant
- IVR
- Inbound Call Center
- Inbox Management
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Management
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- NPS Survey Structure
- Negative Feedback Management
- Offline Form
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
Total features 117
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Disaster Recovery
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Sharing
- Geotargeting
- HIPAA Compliant
- IVR
- Inbound Call Center
- Inbox Management
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Management
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- NPS Survey Structure
- Negative Feedback Management
- Offline Form
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
Integrations
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Amazon EC2
- Asana
- Aspect Workforce
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- Clearbit
- Close
- Constant Contact
- CoreCommerce
- Dropbox Business
- Drupal
- Dynamics 365
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Grasshopper
- Helpmonks
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Join.Me
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LogMeIn Rescue
- Magentrix
- Mailchimp
- Meta for Business
- Microsoft To Do
- Mixpanel
- Nutshell
- Omnistar Affiliate
- OpenCart
- Oracle B2C Service
- Oracle Service
- Ortto
- PaySimple
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager.com
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- ServiceNow
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe
- SugarCRM
- Talkdesk
- TeamViewer Remote
- Todoist
- Toggl Track
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Verint Workforce Management
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Amazon EC2
- Asana
- Aspect Workforce
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- Clearbit
- Close
- Constant Contact
- CoreCommerce
- Dropbox Business
- Drupal
- Dynamics 365
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Grasshopper
- Helpmonks
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Join.Me
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LogMeIn Rescue
- Magentrix
- Mailchimp
- Meta for Business
- Microsoft To Do
- Mixpanel
- Nutshell
- Omnistar Affiliate
- OpenCart
- Oracle B2C Service
- Oracle Service
- Ortto
- PaySimple
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager.com
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- ServiceNow
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe
- SugarCRM
- Talkdesk
- TeamViewer Remote
- Todoist
- Toggl Track
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Verint Workforce Management
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
