NICE inContact delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$100,00/month

  • Subscription

Starting from

N/A

  • Subscription
5
130
4
143
3
40
2
16
1
6
Ease of Use
4,1/5
Features & Functionality
4/5
Customer Service
3,8/5
Value for Money
3,9/5
81%
would recommend this app
5
418
4
201
3
28
2
4
1
6
Ease of Use
4,7/5
Features & Functionality
4,4/5
Customer Service
4,6/5
Value for Money
4,5/5
94%
would recommend this app

Total features 48

  • "What If" Scenarios
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Answering Machine Detection
  • Applicant Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Categorization
  • Charting
  • Chat
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Drag & Drop Interface
  • Email Alerts
  • Email Notifications
  • Employee Management
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • Gamification
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Lead Distribution
  • Monitoring
  • Multi-Channel Management
  • Multi-Language
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • Self Service Portal
  • Social Media Integration
  • Speech to Text
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integration
  • Voice Mail
  • Widgets
  • Workflow Management

Total features 69

  • "What If" Scenarios
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Answering Machine Detection
  • Applicant Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Categorization
  • Charting
  • Chat
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Drag & Drop Interface
  • Email Alerts
  • Email Notifications
  • Employee Management
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • Gamification
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Lead Distribution
  • Monitoring
  • Multi-Channel Management
  • Multi-Language
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • Self Service Portal
  • Social Media Integration
  • Speech to Text
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integration
  • Voice Mail
  • Widgets
  • Workflow Management
  • Balto
  • Brand Embassy
  • Castel Detect LIVE
  • Cherwell
  • ExecVision
  • Freshdesk
  • Gong.io
  • Help Scout
  • IMIconnect
  • Inbenta
  • Balto
  • Brand Embassy
  • Castel Detect LIVE
  • Cherwell
  • ExecVision
  • Freshdesk
  • Gong.io
  • Help Scout
  • IMIconnect
  • Inbenta