---
description: Compare NiCE CXone vs Gladly for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare NiCE CXone vs Gladly | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [NiCE CXone \<span\>vs\</span\> Gladly](https://www.getapp.za.com/compare/8391/106673/incontact-call-center-software/vs/gladly)

# Compare NiCE CXone vs Gladly

Canonical: https://www.getapp.za.com/compare/8391/106673/incontact-call-center-software/vs/gladly

> Detailed comparison between NiCE CXone and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Gladly |
| **Overall rating** | 4.2/5 | 4.8/5 |
| **Total Reviews** | 581 | 139 |
| **Starting Price** | US$110,00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### NiCE CXone

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Gladly

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View NiCE CXone Profile](https://www.getapp.za.com/software/8391/incontact-call-center-software)
- [View Gladly Profile](https://www.getapp.za.com/software/106673/gladly)
- [View Original Comparison](https://www.getapp.za.com/compare/8391/106673/incontact-call-center-software/vs/gladly)

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