NICE inContact delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data.
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$100,00/month

  • Subscription

Starting from

US$100,00/month

  • Subscription

Overall rating

4,2 /5
(455)
Ease of Use
4,2/5
Features & Functionality
4,1/5
Customer Service
3,9/5
Value for Money
4/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Total features 111

  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Application Development
  • Appointment Management
  • Archiving & Retention
  • Assessment Management
  • Audio Capture
  • Audio File Management
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Big Data Analytics
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat/Messaging
  • Communication Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Contact Management
  • Content Creation
  • Contractor Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Data Management
  • Data Security
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Employee Activity Monitoring
  • Employee Management
  • Employee Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • For Sales Teams/Organizations
  • Forecasting
  • Gamification
  • IVR / Voice Recognition
  • Image Analysis
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Labor Forecasting
  • Language Detection
  • Lead Management
  • List Management
  • Live Chat
  • ML Algorithm Library
  • Macros/Templated Responses
  • Manual Dialer
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Neural Network Modeling
  • On-Demand Recording
  • Outbound Call Center
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Chat
  • Recording
  • Recruitment Management
  • Remote Access/Control
  • Reporting/Analytics
  • Request Assignment
  • SMS Messaging
  • Scheduled Recording
  • Segmentation
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shift Swapping
  • Skills Assessment
  • Skills Tracking
  • Social Media Integration
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Off Management
  • Timesheet Management
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Variable Workforce
  • Virtual Assistant
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Workflow Configuration
  • Workflow Management

Total features 53

  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Application Development
  • Appointment Management
  • Archiving & Retention
  • Assessment Management
  • Audio Capture
  • Audio File Management
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Big Data Analytics
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat/Messaging
  • Communication Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Contact Management
  • Content Creation
  • Contractor Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Data Management
  • Data Security
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Employee Activity Monitoring
  • Employee Management
  • Employee Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • For Sales Teams/Organizations
  • Forecasting
  • Gamification
  • IVR / Voice Recognition
  • Image Analysis
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Labor Forecasting
  • Language Detection
  • Lead Management
  • List Management
  • Live Chat
  • ML Algorithm Library
  • Macros/Templated Responses
  • Manual Dialer
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Neural Network Modeling
  • On-Demand Recording
  • Outbound Call Center
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Chat
  • Recording
  • Recruitment Management
  • Remote Access/Control
  • Reporting/Analytics
  • Request Assignment
  • SMS Messaging
  • Scheduled Recording
  • Segmentation
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shift Swapping
  • Skills Assessment
  • Skills Tracking
  • Social Media Integration
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Off Management
  • Timesheet Management
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Variable Workforce
  • Virtual Assistant
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Workflow Configuration
  • Workflow Management
  • Firefly
  • NetSuite CRM
  • Oracle Service
  • SAP Customer Experience
  • Salesforce Platform
  • ServiceNow
  • SpiceCSM
  • SugarCRM
  • Zendesk
  • Firefly
  • NetSuite CRM
  • Oracle Service
  • SAP Customer Experience
  • Salesforce Platform
  • ServiceNow
  • SpiceCSM
  • SugarCRM
  • Zendesk