---
description: Compare NiCE CXone vs VoiceAnalytics for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare NiCE CXone vs VoiceAnalytics | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/3707/call-center-workforce-management/software) > [NiCE CXone \<span\>vs\</span\> VoiceAnalytics](https://www.getapp.za.com/compare/8391/2049905/incontact-call-center-software/vs/voiceanalytics)

# Compare NiCE CXone vs VoiceAnalytics

Canonical: https://www.getapp.za.com/compare/8391/2049905/incontact-call-center-software/vs/voiceanalytics

> Detailed comparison between NiCE CXone and VoiceAnalytics. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | NiCE CXone | VoiceAnalytics |
| **Overall rating** | 4.2/5 | 4.8/5 |
| **Total Reviews** | 581 | 6 |
| **Starting Price** | US$110,00 | €22,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### NiCE CXone

- API
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Customer History
- Customer Service Analytics
- Dashboard
- Email Alerts
- Email Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Management
- Performance Metrics
- Quality Management
- Real-Time Analytics
- Reporting/Analytics
- Speech-to-Text Analysis
- Surveys & Feedback

### VoiceAnalytics

- API
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Customer History
- Customer Service Analytics
- Dashboard
- Email Alerts
- Email Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Management
- Performance Metrics
- Quality Management
- Real-Time Analytics
- Reporting/Analytics
- Speech-to-Text Analysis
- Surveys & Feedback

## Links

- [View NiCE CXone Profile](https://www.getapp.za.com/software/8391/incontact-call-center-software)
- [View VoiceAnalytics Profile](https://www.getapp.za.com/software/2049905/voiceanalytics)
- [View Original Comparison](https://www.getapp.za.com/compare/8391/2049905/incontact-call-center-software/vs/voiceanalytics)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare NiCE CXone vs VoiceAnalytics | GetApp South Africa 2026","description":"Compare NiCE CXone vs VoiceAnalytics for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/8391/2049905/incontact-call-center-software/vs/voiceanalytics","about":[{"@id":"https://www.getapp.za.com/software/8391/incontact-call-center-software#software"},{"@id":"https://www.getapp.za.com/software/2049905/voiceanalytics#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/8391/2049905/incontact-call-center-software/vs/voiceanalytics#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/8391/2049905/incontact-call-center-software/vs/voiceanalytics#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"publisher":{"@id":"https://www.getapp.za.com/#organization"},"inLanguage":"en-ZA"},{"name":"NiCE CXone","description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/90cf8b2c-9f16-4b55-a2a5-c89979b17e35.png","url":"https://www.getapp.za.com/software/8391/incontact-call-center-software","@id":"https://www.getapp.za.com/software/8391/incontact-call-center-software#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":581},"offers":{"price":"110","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"VoiceAnalytics","description":"VoiceAnalytics helps contact centers improve agent performance, compliance and customer experience. It allows to get a 360 degree view of what happens across 100% of the interactions.\n\nOur KPI composer allows filtering large volumes of calls to find information in seconds. Our solution also counts with an acoustic engine that identifies periods of silence, volume, speed, emotions and speech styles of both the customer and the agent (happiness, disgust, disappointment, insecurity and neutrality).\n\n Our interface is easy to use and very intuitive, displaying the results of the company's KPIs in clear graphs and actionable information. The system architecture allows integrations with other CRM systems, and with the results of NPS or CSAT scores, being able to export or import information easily.\n\nThe system has different modules in its all-in-one solution that measure the customer's experience and the performance of agents allowing you to take action and guarantee the best quality in customer service. Automatic identification and notification of critical conversations through keyword and phrase recognition allows managers to act in time to avoid customer churn. Detailed call categorization allows the discovery of the reasons and topics that generate the highest call volume and the identification of associated sentiments.\n\nThrough the AI based Insight Learning module, it is possible to compare groups of calls and find characteristics that differentiate successful from unsuccessful calls, enabling the creation of best practices. In addition, the platform counts with a GDPR module that automatically eliminates calls with sensitive information that do not comply with data protection and PCI laws and put the customer's privacy at risk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7c556b16-f6fd-4143-88d2-6f527de4a294.png","url":"https://www.getapp.za.com/software/2049905/voiceanalytics","@id":"https://www.getapp.za.com/software/2049905/voiceanalytics#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":6},"offers":{"price":"22","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.za.com/compare/8391/2049905/incontact-call-center-software/vs/voiceanalytics#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Workforce Management Software","position":2,"item":"/directory/3707/call-center-workforce-management/software","@type":"ListItem"},{"name":"NiCE CXone vs VoiceAnalytics","position":3,"item":"https://www.getapp.za.com/compare/8391/2049905/incontact-call-center-software/vs/voiceanalytics","@type":"ListItem"}]}]}
</script>