For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$71.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.2 /5
(584)

Ease of Use

4.2/ 5

Features

4.1/ 5

Customer Service

4.0/ 5

Value for Money

4.0/ 5

Overall rating

4.5 /5
(850)

Ease of Use

4.4/ 5

Features

4.3/ 5

Customer Service

4.5/ 5

Value for Money

4.4/ 5

Total features 125

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Archiving & Retention
  • Asset Lifecycle Management
  • Assignment Management
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Specific Caller ID
  • Case Management
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Coaching Tools
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • For Call Centers
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Leaderboards
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recording
  • Recruitment Management
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shift Swapping
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Off Management
  • Timesheet Management
  • Usage Tracking/Analytics
  • Variable Workforce
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management
  • Workforce Management

Total features 109

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Archiving & Retention
  • Asset Lifecycle Management
  • Assignment Management
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Specific Caller ID
  • Case Management
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Coaching Tools
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • For Call Centers
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Leaderboards
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recording
  • Recruitment Management
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shift Swapping
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Off Management
  • Timesheet Management
  • Usage Tracking/Analytics
  • Variable Workforce
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management
  • Workforce Management
  • AnswerDash
  • Applango
  • Atos Suite
  • Azure DevOps Server
  • Beanstalk
  • Bullhorn ATS & CRM
  • CallVU
  • Customer Thermometer
  • Cyara
  • Dizzion
  • Dropbox Business
  • Drupal
  • Dynamics 365
  • Firefly
  • Fuze
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Haptik
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Inbenta
  • Ivinex CRM
  • Jira
  • Joomla
  • Lightico
  • Linc
  • LogMeIn Central
  • LogMeIn Pro
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Microsoft Visual Studio
  • NGNCloudComm
  • Nicereply
  • Oracle CRM On Demand
  • Oracle Service
  • ProcedureFlow
  • RemoteDesk
  • RingCentral Engage Digital
  • RingCentral Engage Voice
  • RingCentral Video
  • RingEX
  • SAP Customer Experience
  • Salesforce Platform
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • SmartAction Omni-bot
  • SpiceCSM
  • Squarespace
  • Streem
  • SugarCRM
  • SurveyMonkey
  • Textel
  • Twitter/X
  • VisualCue
  • Voxjar
  • Web.com
  • Weebly
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho Analytics
  • Zoho CRM
  • Zoom Workplace
  • livepro
  • AnswerDash
  • Applango
  • Atos Suite
  • Azure DevOps Server
  • Beanstalk
  • Bullhorn ATS & CRM
  • CallVU
  • Customer Thermometer
  • Cyara
  • Dizzion
  • Dropbox Business
  • Drupal
  • Dynamics 365
  • Firefly
  • Fuze
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Haptik
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Inbenta
  • Ivinex CRM
  • Jira
  • Joomla
  • Lightico
  • Linc
  • LogMeIn Central
  • LogMeIn Pro
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Microsoft Visual Studio
  • NGNCloudComm
  • Nicereply
  • Oracle CRM On Demand
  • Oracle Service
  • ProcedureFlow
  • RemoteDesk
  • RingCentral Engage Digital
  • RingCentral Engage Voice
  • RingCentral Video
  • RingEX
  • SAP Customer Experience
  • Salesforce Platform
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • SmartAction Omni-bot
  • SpiceCSM
  • Squarespace
  • Streem
  • SugarCRM
  • SurveyMonkey
  • Textel
  • Twitter/X
  • VisualCue
  • Voxjar
  • Web.com
  • Weebly
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho Analytics
  • Zoho CRM
  • Zoom Workplace
  • livepro