---
description: Compare CXone Mpower vs 3CLogic for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare CXone Mpower vs 3CLogic | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [CXone Mpower \<span\>vs\</span\> 3CLogic](https://www.getapp.za.com/compare/8391/90943/incontact-call-center-software/vs/3clogic-cloud-contact-center-software)

# Compare CXone Mpower vs 3CLogic

Canonical: https://www.getapp.za.com/compare/8391/90943/incontact-call-center-software/vs/3clogic-cloud-contact-center-software

> Detailed comparison between CXone Mpower and 3CLogic. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CXone Mpower | 3CLogic |
| **Overall rating** | 4.2/5 | 4.3/5 |
| **Total Reviews** | 581 | 49 |
| **Starting Price** | US$71,00 | US$115,00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### CXone Mpower

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Dashboard
- FCC Compliance
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Recording
- Survey/Poll Management
- Surveys & Feedback

### 3CLogic

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Dashboard
- FCC Compliance
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Recording
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View CXone Mpower Profile](https://www.getapp.za.com/software/8391/incontact-call-center-software)
- [View 3CLogic Profile](https://www.getapp.za.com/software/90943/3clogic-cloud-contact-center-software)
- [View Original Comparison](https://www.getapp.za.com/compare/8391/90943/incontact-call-center-software/vs/3clogic-cloud-contact-center-software)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare CXone Mpower vs 3CLogic | GetApp South Africa 2026","description":"Compare CXone Mpower vs 3CLogic for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/8391/90943/incontact-call-center-software/vs/3clogic-cloud-contact-center-software","about":[{"@id":"https://www.getapp.za.com/software/8391/incontact-call-center-software#software"},{"@id":"https://www.getapp.za.com/software/90943/3clogic-cloud-contact-center-software#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/8391/90943/incontact-call-center-software/vs/3clogic-cloud-contact-center-software#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/8391/90943/incontact-call-center-software/vs/3clogic-cloud-contact-center-software#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"CXone Mpower","description":"CXone Mpower is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.\n\nCXone Mpower is a customizable platform with industry-leading CRM integrations, multiple RESTful APIs, SDKs, a development center, DEVone partner program, and the CXexchange marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e8ee35a-0bdf-41c1-a9a2-ea7716229893.png","url":"https://www.getapp.za.com/software/8391/incontact-call-center-software","@id":"https://www.getapp.za.com/software/8391/incontact-call-center-software#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":581},"offers":{"price":"71","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"3CLogic","description":"3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, SAP, Salesforce, and Microsoft Dynamics. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1674d286-adf8-477e-ab27-c45c604b7085.png","url":"https://www.getapp.za.com/software/90943/3clogic-cloud-contact-center-software","@id":"https://www.getapp.za.com/software/90943/3clogic-cloud-contact-center-software#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":49},"offers":{"price":"115","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"@id":"https://www.getapp.za.com/compare/8391/90943/incontact-call-center-software/vs/3clogic-cloud-contact-center-software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/593/contact-center/software","@type":"ListItem"},{"name":"CXone Mpower vs 3CLogic","position":3,"item":"https://www.getapp.za.com/compare/8391/90943/incontact-call-center-software/vs/3clogic-cloud-contact-center-software","@type":"ListItem"}]}]}
</script>