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CXone Mpower vs Bright Pattern

CXone Mpower

4.2 (587)
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Bright Pattern

4.8 (104)
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For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Leading global provider of AI-powered omnichannel cloud contact center software.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

US$71.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$0.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.2 /5
(587)

Ease of Use

4.2/ 5

Features

4.1/ 5

Customer Service

4.0/ 5

Value for Money

4.0/ 5
Read all reviews

Overall rating

4.8 /5
(104)

Ease of Use

4.7/ 5

Features

4.6/ 5

Customer Service

4.8/ 5

Value for Money

4.8/ 5
Read all reviews

Total features 125

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Disaster Recovery
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Employee Coaching Tools
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • For Call Centers
  • HIPAA Compliant
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Capture
  • Lead Management
  • Leaderboards
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • NPS Survey Structure
  • Negative Feedback Management
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Recruitment Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shift Swapping
  • Skills Tracking
  • Social Media Integration
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Off Management
  • Timesheet Management
  • Variable Workforce
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Workflow Management
  • Workforce Management

Total features 117

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Disaster Recovery
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Employee Coaching Tools
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • For Call Centers
  • HIPAA Compliant
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Capture
  • Lead Management
  • Leaderboards
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • NPS Survey Structure
  • Negative Feedback Management
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Recruitment Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shift Swapping
  • Skills Tracking
  • Social Media Integration
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Off Management
  • Timesheet Management
  • Variable Workforce
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Workflow Management
  • Workforce Management
  • Amazon EC2
  • AnswerDash
  • Applango
  • Aspect Workforce
  • Atos Suite
  • Bullhorn ATS & CRM
  • CallVU
  • Cyara
  • Dizzion
  • Dynamics 365
  • Firefly
  • Fuze
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Haptik
  • Inbenta
  • Ivinex CRM
  • Lightico
  • Linc
  • LogMeIn Central
  • LogMeIn Pro
  • Meta for Business
  • Microsoft Teams
  • NGNCloudComm
  • Oracle B2C Service
  • Oracle Service
  • PaySimple
  • ProcedureFlow
  • RemoteDesk
  • SAP Customer Experience
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • SmartAction Omni-bot
  • SpiceCSM
  • Streem
  • SugarCRM
  • Textel
  • Twitter/X
  • Verint Workforce Management
  • VisualCue
  • Voxjar
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoom Workplace
  • livepro
  • Amazon EC2
  • AnswerDash
  • Applango
  • Aspect Workforce
  • Atos Suite
  • Bullhorn ATS & CRM
  • CallVU
  • Cyara
  • Dizzion
  • Dynamics 365
  • Firefly
  • Fuze
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Haptik
  • Inbenta
  • Ivinex CRM
  • Lightico
  • Linc
  • LogMeIn Central
  • LogMeIn Pro
  • Meta for Business
  • Microsoft Teams
  • NGNCloudComm
  • Oracle B2C Service
  • Oracle Service
  • PaySimple
  • ProcedureFlow
  • RemoteDesk
  • SAP Customer Experience
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • SmartAction Omni-bot
  • SpiceCSM
  • Streem
  • SugarCRM
  • Textel
  • Twitter/X
  • Verint Workforce Management
  • VisualCue
  • Voxjar
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoom Workplace
  • livepro

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