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OnBase vs SysAid

OnBase

4.3 (79)
Learn More

SysAid

4.5 (484)
Learn More
Automate & integrate the management and control of documents, business processes & records using one application

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
SysAid is an AI-enabled IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
SysAid is an AI-enabled IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(79)

Ease of Use

4.0/ 5

Features

4.2/ 5

Customer Service

4.1/ 5

Value for Money

4.0/ 5
Read all reviews

Overall rating

4.5 /5
(484)

Ease of Use

4.5/ 5

Features

4.5/ 5

Customer Service

4.5/ 5

Value for Money

4.5/ 5
Read all reviews

Total features 139

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Backup and Recovery
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Batch Processing
  • Benchmarking
  • Billing & Invoicing
  • Business Process Automation
  • CMDB
  • CPU Monitoring
  • Calendar Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Cloud Backup
  • Collaboration Tools
  • Collaborative Development
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Content Publishing Options
  • Contract/License Management
  • Custom Development
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Database Support
  • Deployment Management
  • Digital Signature
  • Document Automation
  • Document Capture
  • Document Check-in/Check-out
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Templates
  • Event Logs
  • Feedback Management
  • File Conversion
  • File Management
  • File Recovery
  • File Sharing
  • File Transfer
  • Filtering
  • Forms Automation
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Incident Management
  • Indexing
  • Information Governance
  • Integrations Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Metadata Extraction
  • Metadata Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Capture
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Party Signing
  • Multiple Format Support
  • Multiple Output Formats
  • Network Monitoring
  • No-Code
  • Offline Access
  • Optical Character Recognition
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Procurement Management
  • Progress Tracking
  • Project Management
  • Project Workflow
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Synchronization
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Revision History
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SSL Security
  • Scheduled/Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Synchronization Scheduling
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Team Collaboration
  • Template Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • Two-Way Synchronization
  • Uptime Reporting
  • User Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Virtual Assistant
  • Visual Analytics
  • Visual Modeling
  • Web/Mobile App Development
  • Workflow Configuration
  • Workflow Management

Total features 124

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Backup and Recovery
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Batch Processing
  • Benchmarking
  • Billing & Invoicing
  • Business Process Automation
  • CMDB
  • CPU Monitoring
  • Calendar Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Cloud Backup
  • Collaboration Tools
  • Collaborative Development
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Content Publishing Options
  • Contract/License Management
  • Custom Development
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Database Support
  • Deployment Management
  • Digital Signature
  • Document Automation
  • Document Capture
  • Document Check-in/Check-out
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Templates
  • Event Logs
  • Feedback Management
  • File Conversion
  • File Management
  • File Recovery
  • File Sharing
  • File Transfer
  • Filtering
  • Forms Automation
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Incident Management
  • Indexing
  • Information Governance
  • Integrations Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Metadata Extraction
  • Metadata Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Capture
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Party Signing
  • Multiple Format Support
  • Multiple Output Formats
  • Network Monitoring
  • No-Code
  • Offline Access
  • Optical Character Recognition
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Procurement Management
  • Progress Tracking
  • Project Management
  • Project Workflow
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Synchronization
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Revision History
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SSL Security
  • Scheduled/Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Synchronization Scheduling
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Team Collaboration
  • Template Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • Two-Way Synchronization
  • Uptime Reporting
  • User Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Virtual Assistant
  • Visual Analytics
  • Visual Modeling
  • Web/Mobile App Development
  • Workflow Configuration
  • Workflow Management
  • Asana
  • Deltek WorkBook
  • Docusign
  • Google Calendar
  • Google Chat
  • Google Workspace
  • Harvest
  • JD Edwards EnterpriseOne
  • Jira
  • Jotform
  • Lansweeper
  • Microsoft 365
  • Microsoft 365 License Optimization
  • Microsoft Dynamics 365 Business Central tegossuite
  • Microsoft Intune
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • Nagios Core
  • Nagios XI
  • New Relic
  • Office 365 Document Management
  • Okta
  • OneLogin
  • Oracle E-Business Suite
  • Oracle PeopleSoft
  • PagerDuty
  • Pingdom
  • Qlik Sense
  • QuickBooks Online
  • Shopify
  • Site24x7
  • Slack
  • SolarWinds Service Desk
  • TeamViewer Remote
  • Trello
  • Twilio
  • Typeform
  • WhatsApp
  • WorkSafe
  • Workday Financial Management
  • Workday HCM
  • YouCanBook.me
  • Zapier
  • monday.com
  • Asana
  • Deltek WorkBook
  • Docusign
  • Google Calendar
  • Google Chat
  • Google Workspace
  • Harvest
  • JD Edwards EnterpriseOne
  • Jira
  • Jotform
  • Lansweeper
  • Microsoft 365
  • Microsoft 365 License Optimization
  • Microsoft Dynamics 365 Business Central tegossuite
  • Microsoft Intune
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • Nagios Core
  • Nagios XI
  • New Relic
  • Office 365 Document Management
  • Okta
  • OneLogin
  • Oracle E-Business Suite
  • Oracle PeopleSoft
  • PagerDuty
  • Pingdom
  • Qlik Sense
  • QuickBooks Online
  • Shopify
  • Site24x7
  • Slack
  • SolarWinds Service Desk
  • TeamViewer Remote
  • Trello
  • Twilio
  • Typeform
  • WhatsApp
  • WorkSafe
  • Workday Financial Management
  • Workday HCM
  • YouCanBook.me
  • Zapier
  • monday.com

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