TeamSupport vs Agiloft

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Agiloft’s CLM connects contractual commitments to business operations, allowing users to craft better contracts faster.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(850)

Ease of Use

4.4/ 5

Features

4.3/ 5

Customer Service

4.5/ 5

Value for Money

4.4/ 5

Overall rating

4.8 /5
(36)

Ease of Use

4.5/ 5

Features

4.7/ 5

Customer Service

4.7/ 5

Value for Money

4.8/ 5

Total features 109

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Buy Side (Suppliers)
  • CRM
  • Calendar Management
  • Call Center Management
  • Case Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Contract Negotiation
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • For Insurance Industry
  • Forms Management
  • Full Text Search
  • Government Contracts
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Insurance Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Onboarding
  • Online Forums
  • Performance Metrics
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Quality Assurance
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Search/Filter
  • Self Service Portal
  • Sell Side (Customers)
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Specialty Contracts
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Collaboration
  • Template Management
  • Third-Party Integrations
  • Ticket Management
  • Usage Tracking/Analytics
  • Vendor Master Data Management
  • Version Control
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management

Total features 84

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Buy Side (Suppliers)
  • CRM
  • Calendar Management
  • Call Center Management
  • Case Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Contract Negotiation
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • For Insurance Industry
  • Forms Management
  • Full Text Search
  • Government Contracts
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Insurance Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Onboarding
  • Online Forums
  • Performance Metrics
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Quality Assurance
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Search/Filter
  • Self Service Portal
  • Sell Side (Customers)
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Specialty Contracts
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Collaboration
  • Template Management
  • Third-Party Integrations
  • Ticket Management
  • Usage Tracking/Analytics
  • Vendor Master Data Management
  • Version Control
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management
  • Azure DevOps Server
  • Beanstalk
  • Customer Thermometer
  • Docusign
  • Dropbox Business
  • Drupal
  • Dynamics 365 Business Central
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics 360
  • Google Calendar
  • Google Docs
  • Google Maps
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Jira
  • Joomla
  • LogMeIn Rescue
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • Microsoft Visual Studio
  • Microsoft Word
  • Nicereply
  • Okta
  • OneLogin
  • Oracle CRM On Demand
  • Oracle Service
  • QuickBooks Online Advanced
  • RingCentral Engage Digital
  • RingCentral Engage Voice
  • RingCentral Video
  • RingEX
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Squarespace
  • SurveyMonkey
  • Twitter/X
  • Web.com
  • Weebly
  • WordPress
  • Xero
  • Zapier
  • Zoho Analytics
  • Zoho CRM
  • Azure DevOps Server
  • Beanstalk
  • Customer Thermometer
  • Docusign
  • Dropbox Business
  • Drupal
  • Dynamics 365 Business Central
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics 360
  • Google Calendar
  • Google Docs
  • Google Maps
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Jira
  • Joomla
  • LogMeIn Rescue
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • Microsoft Visual Studio
  • Microsoft Word
  • Nicereply
  • Okta
  • OneLogin
  • Oracle CRM On Demand
  • Oracle Service
  • QuickBooks Online Advanced
  • RingCentral Engage Digital
  • RingCentral Engage Voice
  • RingCentral Video
  • RingEX
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Squarespace
  • SurveyMonkey
  • Twitter/X
  • Web.com
  • Weebly
  • WordPress
  • Xero
  • Zapier
  • Zoho Analytics
  • Zoho CRM