TeamSupport vs Kayako
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Overview
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$30.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Ease of Use
3.9/ 5Features
3.9/ 5Customer Service
3.9/ 5Value for Money
3.8/ 5Features
Total features 109
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Autoresponders
- Availability Management
- CRM
- Calendar Management
- Call Center Management
- Capacity Management
- Case Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Offline Form
- Onboarding
- Online Forums
- Performance Metrics
- Prioritization
- Problem Management
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Ticket Management
- Usage Tracking/Analytics
- Virtual Assistant
- Website Integration
- Widgets
- Wiki
- Workflow Management
Total features 71
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Autoresponders
- Availability Management
- CRM
- Calendar Management
- Call Center Management
- Capacity Management
- Case Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Offline Form
- Onboarding
- Online Forums
- Performance Metrics
- Prioritization
- Problem Management
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Ticket Management
- Usage Tracking/Analytics
- Virtual Assistant
- Website Integration
- Widgets
- Wiki
- Workflow Management
Integrations
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Alchemer
- Azure DevOps Server
- Basecamp
- Beanstalk
- BigCommerce
- Campaign Monitor by Marigold
- Chargebee
- Constant Contact
- Customer Thermometer
- Dropbox Business
- Drupal
- Eventbrite
- FreshBooks
- Geckoboard
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Maps
- Google Workspace
- Highrise
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- Hubstaff
- InsightSquared
- Intercom
- Jira
- Joomla
- Keap
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Microsoft Visual Studio
- Microsoft Viva Engage
- Nicereply
- Nimble
- Oracle CRM On Demand
- Oracle Service
- PagerDuty
- PayPal
- Pipedrive
- Pivotal Tracker
- Podio
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- RingCentral Engage Digital
- RingCentral Engage Voice
- RingCentral Video
- RingEX
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Squarespace
- Stripe
- SugarCRM
- SurveyMonkey
- Teamwork.com
- Trello
- Twitter/X
- Typeform
- ValueOps
- Web.com
- Weebly
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zoho Analytics
- Zoho CRM
- Zuora
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Alchemer
- Azure DevOps Server
- Basecamp
- Beanstalk
- BigCommerce
- Campaign Monitor by Marigold
- Chargebee
- Constant Contact
- Customer Thermometer
- Dropbox Business
- Drupal
- Eventbrite
- FreshBooks
- Geckoboard
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Maps
- Google Workspace
- Highrise
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- Hubstaff
- InsightSquared
- Intercom
- Jira
- Joomla
- Keap
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Microsoft Visual Studio
- Microsoft Viva Engage
- Nicereply
- Nimble
- Oracle CRM On Demand
- Oracle Service
- PagerDuty
- PayPal
- Pipedrive
- Pivotal Tracker
- Podio
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- RingCentral Engage Digital
- RingCentral Engage Voice
- RingCentral Video
- RingEX
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Squarespace
- Stripe
- SugarCRM
- SurveyMonkey
- Teamwork.com
- Trello
- Twitter/X
- Typeform
- ValueOps
- Web.com
- Weebly
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zoho Analytics
- Zoho CRM
- Zuora