TeamSupport vs Help Scout
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Overview
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$55.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Ease of Use
4.7/ 5Features
4.3/ 5Customer Service
4.6/ 5Value for Money
4.4/ 5Features
Total features 109
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Archiving & Retention
- Asset Lifecycle Management
- Assignment Management
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Call Center Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Event Triggered Actions
- Feedback Management
- For Startups
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Onboarding
- Online Forums
- Performance Metrics
- Prioritization
- Process/Workflow Automation
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Monitoring
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Usage Tracking/Analytics
- Website Integration
- Widgets
- Wiki
- Workflow Management
Total features 72
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Archiving & Retention
- Asset Lifecycle Management
- Assignment Management
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Call Center Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Event Triggered Actions
- Feedback Management
- For Startups
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Onboarding
- Online Forums
- Performance Metrics
- Prioritization
- Process/Workflow Automation
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Monitoring
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Usage Tracking/Analytics
- Website Integration
- Widgets
- Wiki
- Workflow Management
Integrations
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- Azure DevOps Server
- Beanstalk
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- Census
- ChannelReply
- ChargeDesk
- Chatra
- Churn Buster
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cordless
- Customer Thermometer
- Cyfe
- Databox
- Dropbox Business
- Drupal
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Gmail
- GoDaddy Website Builder
- Google Analytics 360
- Google Calendar
- Google Maps
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- HubSpot Marketing Hub
- Intercom
- Jira
- Joomla
- JustCall
- Kissmetrics
- Klaviyo
- Linear
- LiquidPlanner
- Mailchimp
- Make
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Microsoft Visual Studio
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Oracle CRM On Demand
- Oracle Service
- Paperform
- Pipedrive
- Plecto
- Process Street
- Pushover
- RingCentral Engage Digital
- RingCentral Engage Voice
- RingCentral Video
- RingEX
- Salesforce Sales Cloud
- Salesforce Starter
- Savio
- Segment
- ServiceNow
- Shopify
- Slack
- Smith.ai
- Squarespace
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Transifex
- Trello
- Twitter/X
- Uncanny Automator
- Userlike
- Web.com
- Weebly
- Weglot
- WooCommerce
- WordPress
- Wufoo
- Zapier
- Zendesk QA
- Zoho Analytics
- Zoho CRM
- elevio
- iorad
- unitQ
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- Azure DevOps Server
- Beanstalk
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- Census
- ChannelReply
- ChargeDesk
- Chatra
- Churn Buster
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cordless
- Customer Thermometer
- Cyfe
- Databox
- Dropbox Business
- Drupal
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Gmail
- GoDaddy Website Builder
- Google Analytics 360
- Google Calendar
- Google Maps
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- HubSpot Marketing Hub
- Intercom
- Jira
- Joomla
- JustCall
- Kissmetrics
- Klaviyo
- Linear
- LiquidPlanner
- Mailchimp
- Make
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Microsoft Visual Studio
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Oracle CRM On Demand
- Oracle Service
- Paperform
- Pipedrive
- Plecto
- Process Street
- Pushover
- RingCentral Engage Digital
- RingCentral Engage Voice
- RingCentral Video
- RingEX
- Salesforce Sales Cloud
- Salesforce Starter
- Savio
- Segment
- ServiceNow
- Shopify
- Slack
- Smith.ai
- Squarespace
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Transifex
- Trello
- Twitter/X
- Uncanny Automator
- Userlike
- Web.com
- Weebly
- Weglot
- WooCommerce
- WordPress
- Wufoo
- Zapier
- Zendesk QA
- Zoho Analytics
- Zoho CRM
- elevio
- iorad
- unitQ
