TeamSupport vs Jira
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Overview
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Jira is the leading issue and project tracking software for agile teams. It helps plan, track, and release world-class software by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize team performance.
Jira is the leading issue and project tracking software for agile teams. It helps plan, track, and release world-class software by breaking down big...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$7.53/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Ease of Use
4.1/ 5Features
4.4/ 5Customer Service
4.2/ 5Value for Money
4.3/ 5Features
Total features 109
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Assignment Management
- Audit Trail
- Automated Routing
- Autoresponders
- Backlog Management
- Bar Chart
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- CRM
- Calendar Management
- Call Center Management
- Campaign Management
- Campaign Scheduling
- Capacity Management
- Case Management
- Change Management
- Charting
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Continuous Delivery
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Document Storage
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- Help Desk Management
- IT Asset Management
- Idea Collection
- Idea Management
- Incident Management
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Log Collection
- Macros/Templated Responses
- Marketing Automation
- Marketing Calendar
- Media Planning
- Milestone Tracking
- Mobile Access
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multiple Projects
- Onboarding
- Online Forums
- Online Time Clock
- Percent-Complete Tracking
- Performance Metrics
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Process Change Tracking
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Page View
- Single Sign On
- Social Media Monitoring
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- Traceability
- Traditional Methodologies
- Training Management
- Transcripts/Chat History
- Usage Tracking/Analytics
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Version Control
- Visual Workflow Management
- Visualization
- Web App Development
- Web/Mobile App Development
- Website Integration
- Widgets
- Wiki
- Workflow Configuration
- Workflow Management
Total features 163
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Assignment Management
- Audit Trail
- Automated Routing
- Autoresponders
- Backlog Management
- Bar Chart
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- CRM
- Calendar Management
- Call Center Management
- Campaign Management
- Campaign Scheduling
- Capacity Management
- Case Management
- Change Management
- Charting
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Continuous Delivery
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Document Storage
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- Help Desk Management
- IT Asset Management
- Idea Collection
- Idea Management
- Incident Management
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Log Collection
- Macros/Templated Responses
- Marketing Automation
- Marketing Calendar
- Media Planning
- Milestone Tracking
- Mobile Access
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multiple Projects
- Onboarding
- Online Forums
- Online Time Clock
- Percent-Complete Tracking
- Performance Metrics
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Process Change Tracking
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Page View
- Single Sign On
- Social Media Monitoring
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- Traceability
- Traditional Methodologies
- Training Management
- Transcripts/Chat History
- Usage Tracking/Analytics
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Version Control
- Visual Workflow Management
- Visualization
- Web App Development
- Web/Mobile App Development
- Website Integration
- Widgets
- Wiki
- Workflow Configuration
- Workflow Management
Integrations
- Azure DevOps Server
- Balsamiq
- Beanstalk
- BigPicture
- Bitbucket
- Confluence
- ConnectWise PSA
- Customer Thermometer
- Didit
- Dovico
- Dropbox Business
- Drupal
- EazyBI Cloud
- Get Satisfaction
- GitHub
- Gliffy
- Gmail
- GoDaddy Website Builder
- Google Analytics 360
- Google Calendar
- Google Maps
- Harvest
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Hubstaff
- JIRA Service Management
- JUST: Access
- JXL
- Jira
- Joomla
- Lucidchart
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Microsoft Visual Studio
- Nicereply
- OKR Board for Jira & Confluence
- OpsGenie
- Oracle CRM On Demand
- Oracle Service
- PassMan
- RingCentral Engage Digital
- RingCentral Engage Voice
- RingCentral Video
- RingEX
- Salesforce Sales Cloud
- Scroll Viewport
- ServiceNow
- Slack
- Squarespace
- Structure
- SurveyMonkey
- Tempo Timesheets
- Time in Status for Jira Cloud
- Trello
- Twitter/X
- ValueOps
- Web.com
- Weebly
- Weekdone
- WordPress
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- Zoho Analytics
- Zoho CRM
- draw.io
- Azure DevOps Server
- Balsamiq
- Beanstalk
- BigPicture
- Bitbucket
- Confluence
- ConnectWise PSA
- Customer Thermometer
- Didit
- Dovico
- Dropbox Business
- Drupal
- EazyBI Cloud
- Get Satisfaction
- GitHub
- Gliffy
- Gmail
- GoDaddy Website Builder
- Google Analytics 360
- Google Calendar
- Google Maps
- Harvest
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Hubstaff
- JIRA Service Management
- JUST: Access
- JXL
- Jira
- Joomla
- Lucidchart
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Microsoft Visual Studio
- Nicereply
- OKR Board for Jira & Confluence
- OpsGenie
- Oracle CRM On Demand
- Oracle Service
- PassMan
- RingCentral Engage Digital
- RingCentral Engage Voice
- RingCentral Video
- RingEX
- Salesforce Sales Cloud
- Scroll Viewport
- ServiceNow
- Slack
- Squarespace
- Structure
- SurveyMonkey
- Tempo Timesheets
- Time in Status for Jira Cloud
- Trello
- Twitter/X
- ValueOps
- Web.com
- Weebly
- Weekdone
- WordPress
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- Zoho Analytics
- Zoho CRM
- draw.io