LiveHelpNow vs Deskpro
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Overview
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$21.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
4.7/ 5Value for Money
4.7/ 5Ease of Use
4.3/ 5Features
4.5/ 5Customer Service
4.7/ 5Value for Money
4.5/ 5Features
Total features 90
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Canned Responses
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Insurance Industry
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile Alerts
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Offline Form
- Online Forums
- Performance Metrics
- Pre-built Templates
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Promotions Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- User Management
- Virtual Assistant
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Management
Total features 118
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Canned Responses
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Insurance Industry
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile Alerts
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Offline Form
- Online Forums
- Performance Metrics
- Pre-built Templates
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Promotions Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- User Management
- Virtual Assistant
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Management
Integrations
- Adobe Commerce
- Agile CRM
- Capsule
- ClinchPad
- Constant Contact
- Drupal
- Freshdesk
- GetResponse
- Google Analytics 360
- Highrise
- HubSpot CRM
- Insightly
- JangoMail
- Jira
- Join.Me
- Joomla
- Mailchimp
- Meta for Business
- Microsoft Azure
- Microsoft Teams
- Nutshell
- Okta
- OneLogin
- Pipedrive
- Pipeline CRM
- PrestaShop
- Salesforce Sales Cloud
- Salesforce.org Nonprofit Cloud
- Shopify
- Shortcut
- Slack
- Trello
- Twilio
- Twitter/X
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho CRM Plus
- Zoom Phone
- Zoom Workplace
- Adobe Commerce
- Agile CRM
- Capsule
- ClinchPad
- Constant Contact
- Drupal
- Freshdesk
- GetResponse
- Google Analytics 360
- Highrise
- HubSpot CRM
- Insightly
- JangoMail
- Jira
- Join.Me
- Joomla
- Mailchimp
- Meta for Business
- Microsoft Azure
- Microsoft Teams
- Nutshell
- Okta
- OneLogin
- Pipedrive
- Pipeline CRM
- PrestaShop
- Salesforce Sales Cloud
- Salesforce.org Nonprofit Cloud
- Shopify
- Shortcut
- Slack
- Trello
- Twilio
- Twitter/X
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho CRM Plus
- Zoom Phone
- Zoom Workplace
