Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$30.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$44.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.0 /5
(172)

Ease of Use

3.9/ 5

Features

3.9/ 5

Customer Service

3.9/ 5

Value for Money

3.8/ 5

Overall rating

4.3 /5
(14)

Ease of Use

4.3/ 5

Features

4/ 5

Customer Service

4.4/ 5

Value for Money

4.3/ 5

Total features 71

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Bug Tracking
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Catalog Management
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Disaster Recovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Queue Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Timesheet Management
  • User Management
  • Virtual Assistant
  • Website Integration
  • Workflow Configuration
  • Workflow Management

Total features 116

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Bug Tracking
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Catalog Management
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Disaster Recovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Queue Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Timesheet Management
  • User Management
  • Virtual Assistant
  • Website Integration
  • Workflow Configuration
  • Workflow Management
  • 123FormBuilder
  • ActiveCampaign
  • Adobe Commerce
  • Alchemer
  • Basecamp
  • BigCommerce
  • Campaign Monitor by Marigold
  • Chargebee
  • Constant Contact
  • Dropbox Business
  • Drupal
  • Eventbrite
  • FreshBooks
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • InsightSquared
  • Intercom
  • Jira
  • Joomla
  • Keap
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Viva Engage
  • Nicereply
  • Nimble
  • PagerDuty
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Recurly
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Teamwork.com
  • Trello
  • Twitter/X
  • Typeform
  • ValueOps
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Zapier
  • Zoho CRM
  • Zuora
  • 123FormBuilder
  • ActiveCampaign
  • Adobe Commerce
  • Alchemer
  • Basecamp
  • BigCommerce
  • Campaign Monitor by Marigold
  • Chargebee
  • Constant Contact
  • Dropbox Business
  • Drupal
  • Eventbrite
  • FreshBooks
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • InsightSquared
  • Intercom
  • Jira
  • Joomla
  • Keap
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Viva Engage
  • Nicereply
  • Nimble
  • PagerDuty
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Recurly
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Teamwork.com
  • Trello
  • Twitter/X
  • Typeform
  • ValueOps
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Zapier
  • Zoho CRM
  • Zuora