Kayako vs Issuetrak
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Overview
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Issuetrak is a ticketing system software that offers a range of features for help desks, workflow/task management, customer service, and complaint support. With its omnichannel ticket submission, issue hub, round-robin issue assignment, and knowledge base capabilities, Issuetrak helps organizations streamline their support processes and improve customer satisfaction.
Issuetrak is a ticketing system software that offers a range of features for help desks, workflow/task management, customer service, and complaint...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$30.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$27.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.9/ 5Features
3.9/ 5Customer Service
3.9/ 5Value for Money
3.8/ 5Ease of Use
4.4/ 5Features
4.4/ 5Customer Service
4.7/ 5Value for Money
4.6/ 5Features
Total features 71
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Bug Tracking
- Bug/Issue Capture
- CRM
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commercial Properties
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Document Management
- Document Storage
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- Fixed Asset Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Learning Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Materials Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Projects
- Offline Form
- Parts Management
- Performance Metrics
- Pre-built Templates
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requisition Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Training Management
- User Management
- Vendor Management
- Virtual Assistant
- WYSIWYG Editor
- Website Integration
- Work Order Management
- Workflow Management
Total features 166
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Bug Tracking
- Bug/Issue Capture
- CRM
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commercial Properties
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Document Management
- Document Storage
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- Fixed Asset Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Learning Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Materials Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Projects
- Offline Form
- Parts Management
- Performance Metrics
- Pre-built Templates
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requisition Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Training Management
- User Management
- Vendor Management
- Virtual Assistant
- WYSIWYG Editor
- Website Integration
- Work Order Management
- Workflow Management
Integrations
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Alchemer
- Azure Active Directory
- Basecamp
- BigCommerce
- Campaign Monitor by Marigold
- Chargebee
- Constant Contact
- Dropbox Business
- Drupal
- Eventbrite
- FreshBooks
- Geckoboard
- GetResponse
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Workspace
- Hootsuite
- HubSpot CRM
- Hubstaff
- InsightSquared
- Intercom
- Jira
- Joomla
- Keap
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Viva Engage
- Nicereply
- Nimble
- Okta
- PagerDuty
- PayPal
- Pipedrive
- Pivotal Tracker
- Podio
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- SendGrid
- Shopify
- Slack
- Stripe
- SugarCRM
- SurveyMonkey
- SwaggerHub
- Teamwork.com
- Trello
- Twitter/X
- Typeform
- ValueOps
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zoho CRM
- Zuora
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Alchemer
- Azure Active Directory
- Basecamp
- BigCommerce
- Campaign Monitor by Marigold
- Chargebee
- Constant Contact
- Dropbox Business
- Drupal
- Eventbrite
- FreshBooks
- Geckoboard
- GetResponse
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Workspace
- Hootsuite
- HubSpot CRM
- Hubstaff
- InsightSquared
- Intercom
- Jira
- Joomla
- Keap
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Viva Engage
- Nicereply
- Nimble
- Okta
- PagerDuty
- PayPal
- Pipedrive
- Pivotal Tracker
- Podio
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- SendGrid
- Shopify
- Slack
- Stripe
- SugarCRM
- SurveyMonkey
- SwaggerHub
- Teamwork.com
- Trello
- Twitter/X
- Typeform
- ValueOps
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zoho CRM
- Zuora
