Kayako vs Freshdesk
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$30.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$15.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.9/ 5Features
3.9/ 5Customer Service
3.9/ 5Value for Money
3.8/ 5Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Features
Total features 71
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IT Asset Management
- IVR
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Online Forums
- Performance Metrics
- Predictive Analytics
- Prioritization
- Problem Management
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Virtual Assistant
- Website Integration
- Widgets
- Workflow Management
Total features 113
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IT Asset Management
- IVR
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Online Forums
- Performance Metrics
- Predictive Analytics
- Prioritization
- Problem Management
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Virtual Assistant
- Website Integration
- Widgets
- Workflow Management
Integrations
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Aircall
- Alchemer
- Ameyo
- BILLIVING
- Basecamp
- Batchbook
- BigCommerce
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Chargebee
- Constant Contact
- CustomerGauge
- Dropbox Business
- Drupal
- Easy Insight
- Eventbrite
- Five9
- FluentStream
- FreshBooks
- Freshsales
- FullContact
- Geckoboard
- GetResponse
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Drive
- Google Workspace
- Harvest
- Highrise
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- Hubstaff
- InsightSquared
- Insightly
- Intercom
- Jira
- Joomla
- Keap
- Klips
- LinkedIn for Business
- Localize
- LogMeIn Rescue
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft Outlook
- Microsoft Teams
- Microsoft Viva Engage
- Nicereply
- Nimble
- Olark
- OneDrive
- OneLogin
- OneSky
- PagerDuty
- PayPal
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Podio
- ProProfs Knowledge Base
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- RingCentral Contact Center
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shopify
- Slack
- Solve CRM
- Stripe
- SugarCRM
- SurveyMonkey
- Talkdesk
- Teamwork.com
- Time Doctor
- Transifex
- Trello
- Twitter/X
- Typeform
- Userlike
- ValueOps
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Wufoo
- Xero
- Zapier
- Zoho CRM
- Zoom Workplace
- Zuora
- elevio
- iContact
- ilos
- iorad
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Aircall
- Alchemer
- Ameyo
- BILLIVING
- Basecamp
- Batchbook
- BigCommerce
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Chargebee
- Constant Contact
- CustomerGauge
- Dropbox Business
- Drupal
- Easy Insight
- Eventbrite
- Five9
- FluentStream
- FreshBooks
- Freshsales
- FullContact
- Geckoboard
- GetResponse
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Drive
- Google Workspace
- Harvest
- Highrise
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- Hubstaff
- InsightSquared
- Insightly
- Intercom
- Jira
- Joomla
- Keap
- Klips
- LinkedIn for Business
- Localize
- LogMeIn Rescue
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft Outlook
- Microsoft Teams
- Microsoft Viva Engage
- Nicereply
- Nimble
- Olark
- OneDrive
- OneLogin
- OneSky
- PagerDuty
- PayPal
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Podio
- ProProfs Knowledge Base
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- RingCentral Contact Center
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shopify
- Slack
- Solve CRM
- Stripe
- SugarCRM
- SurveyMonkey
- Talkdesk
- Teamwork.com
- Time Doctor
- Transifex
- Trello
- Twitter/X
- Typeform
- Userlike
- ValueOps
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Wufoo
- Xero
- Zapier
- Zoho CRM
- Zoom Workplace
- Zuora
- elevio
- iContact
- ilos
- iorad
