Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$30.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.0 /5
(172)

Ease of Use

3.9/ 5

Features

3.9/ 5

Customer Service

3.9/ 5

Value for Money

3.8/ 5

Overall rating

4.7 /5
(126)

Ease of Use

4.5/ 5

Features

4.4/ 5

Customer Service

4.8/ 5

Value for Money

4.7/ 5

Total features 71

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Barcode/Ticket Scanning
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Device Auto Discovery
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Queue Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled/Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Virtual Assistant
  • Website Integration
  • Widgets
  • Workflow Management

Total features 99

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Barcode/Ticket Scanning
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Device Auto Discovery
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Queue Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled/Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Virtual Assistant
  • Website Integration
  • Widgets
  • Workflow Management
  • 123FormBuilder
  • ActiveCampaign
  • Adobe Commerce
  • Alchemer
  • Basecamp
  • BigCommerce
  • Campaign Monitor by Marigold
  • Chargebee
  • ChatGPT
  • Constant Contact
  • Dropbox Business
  • Drupal
  • Eventbrite
  • FreshBooks
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • InsightSquared
  • Intercom
  • Jira
  • Joomla
  • Keap
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Outlook
  • Microsoft Viva Engage
  • Nicereply
  • Nimble
  • PagerDuty
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Recurly
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer Remote
  • Teamwork.com
  • Trello
  • Twitter/X
  • Typeform
  • ValueOps
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Zapier
  • Zoho CRM
  • Zuora
  • 123FormBuilder
  • ActiveCampaign
  • Adobe Commerce
  • Alchemer
  • Basecamp
  • BigCommerce
  • Campaign Monitor by Marigold
  • Chargebee
  • ChatGPT
  • Constant Contact
  • Dropbox Business
  • Drupal
  • Eventbrite
  • FreshBooks
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • InsightSquared
  • Intercom
  • Jira
  • Joomla
  • Keap
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Outlook
  • Microsoft Viva Engage
  • Nicereply
  • Nimble
  • PagerDuty
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Recurly
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer Remote
  • Teamwork.com
  • Trello
  • Twitter/X
  • Typeform
  • ValueOps
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Zapier
  • Zoho CRM
  • Zuora