Kayako vs EcholoN
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Overview
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$30.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$5,500.00/one-time
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.9/ 5Features
3.9/ 5Customer Service
3.9/ 5Value for Money
3.8/ 5Ease of Use
4.2/ 5Features
4.8/ 5Customer Service
4.8/ 5Value for Money
4.5/ 5Features
Total features 71
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- Billing & Invoicing
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Data Management
- Customer Database
- Customer History
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Defect Tracking
- Dispatch Management
- Document Coding & Control
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Management
- Email Templates
- Employee Management
- Equipment Management
- Estimating
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Storage
- Full Text Search
- GPS
- Help Desk Management
- Historical Reporting
- ISO Standards Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Interface
- Mobile Ticketing
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Online Forums
- Online Ticketing
- Online Time Clock
- Onsite Ticketing
- Payment Collection in the Field
- Performance Metrics
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Quality Control
- Queue Management
- Quotes/Estimates
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Supplier Management
- Supplier Quality Control
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Training Management
- User Management
- Virtual Assistant
- WYSIWYG Editor
- Website Integration
- Widgets
- Work Order Management
- Workflow Management
Total features 178
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- Billing & Invoicing
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Data Management
- Customer Database
- Customer History
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Defect Tracking
- Dispatch Management
- Document Coding & Control
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Management
- Email Templates
- Employee Management
- Equipment Management
- Estimating
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Storage
- Full Text Search
- GPS
- Help Desk Management
- Historical Reporting
- ISO Standards Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Interface
- Mobile Ticketing
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Online Forums
- Online Ticketing
- Online Time Clock
- Onsite Ticketing
- Payment Collection in the Field
- Performance Metrics
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Quality Control
- Queue Management
- Quotes/Estimates
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Supplier Management
- Supplier Quality Control
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Training Management
- User Management
- Virtual Assistant
- WYSIWYG Editor
- Website Integration
- Widgets
- Work Order Management
- Workflow Management
Integrations
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Alchemer
- Artologik HelpDesk
- AutoCAD
- AzureDesk
- Basecamp
- BigCommerce
- CTI
- Campaign Monitor by Marigold
- Chargebee
- ChatGPT
- Constant Contact
- DATEV Audit
- DATEV Report
- DeepL Pro
- Dropbox Business
- Drupal
- EDI2XML
- Eventbrite
- Facebook Data Extractor
- ForgeRock
- FreshBooks
- GPT-4
- GPTForm.ai
- Geckoboard
- GetResponse
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Workspace
- GraphQL Editor
- Hootsuite
- HubSpot CRM
- Hubstaff
- ITIL Service Desk Software
- ITSM 365
- InsightSquared
- Intercom
- Jira
- Joomla
- Keap
- LDAP Manager
- LinkedIn for Business
- MEDIA-CTI
- MQTTRoute
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft Azure
- Microsoft Outlook
- Microsoft Viva Engage
- NetSupport ServiceDesk
- Nicereply
- Nimble
- ODBC Driver for Oracle
- ODBC Driver for Salesforce
- OpenideL
- PagerDuty
- PayPal
- Pipedrive
- Pivotal Tracker
- Playground
- Podio
- PowerSell
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- SEO GPT
- SNMP .Net Component
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- ServiceDesk
- ServiceNow
- Shopify
- Single Sign-On
- Slack
- Smart at tools for kintone CSV input/output
- SoapUI
- SocialEpoch
- Stripe
- SugarCRM
- SurveyMonkey
- TOPdesk
- Teamwork.com
- Telegram
- Trello
- Twitter/X
- Typeform
- ValueOps
- WebSeries
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zoho CRM
- Zoiper
- Zuora
- iET ITSM
- iTSM
- pdfMachine
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Alchemer
- Artologik HelpDesk
- AutoCAD
- AzureDesk
- Basecamp
- BigCommerce
- CTI
- Campaign Monitor by Marigold
- Chargebee
- ChatGPT
- Constant Contact
- DATEV Audit
- DATEV Report
- DeepL Pro
- Dropbox Business
- Drupal
- EDI2XML
- Eventbrite
- Facebook Data Extractor
- ForgeRock
- FreshBooks
- GPT-4
- GPTForm.ai
- Geckoboard
- GetResponse
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Workspace
- GraphQL Editor
- Hootsuite
- HubSpot CRM
- Hubstaff
- ITIL Service Desk Software
- ITSM 365
- InsightSquared
- Intercom
- Jira
- Joomla
- Keap
- LDAP Manager
- LinkedIn for Business
- MEDIA-CTI
- MQTTRoute
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft Azure
- Microsoft Outlook
- Microsoft Viva Engage
- NetSupport ServiceDesk
- Nicereply
- Nimble
- ODBC Driver for Oracle
- ODBC Driver for Salesforce
- OpenideL
- PagerDuty
- PayPal
- Pipedrive
- Pivotal Tracker
- Playground
- Podio
- PowerSell
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- SEO GPT
- SNMP .Net Component
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- ServiceDesk
- ServiceNow
- Shopify
- Single Sign-On
- Slack
- Smart at tools for kintone CSV input/output
- SoapUI
- SocialEpoch
- Stripe
- SugarCRM
- SurveyMonkey
- TOPdesk
- Teamwork.com
- Telegram
- Trello
- Twitter/X
- Typeform
- ValueOps
- WebSeries
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zoho CRM
- Zoiper
- Zuora
- iET ITSM
- iTSM
- pdfMachine