Kayako vs Flinkit
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Overview
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
WhatsApp Business platform for Sales and Marketing
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$30.00/month
- Free Version
- Free Trial
- Subscription
Starting from
€10.00
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.9/ 5Features
3.9/ 5Customer Service
3.9/ 5Value for Money
3.8/ 5Ease of Use
4.8/ 5Features
4.8/ 5Customer Service
5/ 5Value for Money
4/ 5Features
Total features 71
- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Tracking
- Audience Targeting
- Automated Routing
- Autoresponders
- Availability Management
- CRM
- Call Center Management
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Capacity Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- Help Desk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Lead Management
- Lead Nurturing
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Personalization
- Problem Management
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Virtual Assistant
- Website Integration
- Workflow Management
Total features 34
- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Tracking
- Audience Targeting
- Automated Routing
- Autoresponders
- Availability Management
- CRM
- Call Center Management
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Capacity Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- Help Desk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Lead Management
- Lead Nurturing
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Personalization
- Problem Management
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Virtual Assistant
- Website Integration
- Workflow Management
Integrations
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Alchemer
- Basecamp
- BigCommerce
- Campaign Monitor by Marigold
- Chargebee
- Constant Contact
- Dropbox Business
- Drupal
- Eventbrite
- FreshBooks
- Geckoboard
- GetResponse
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Workspace
- Hootsuite
- HubSpot CRM
- Hubstaff
- InsightSquared
- Intercom
- Jira
- Joomla
- Keap
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft Outlook
- Microsoft Viva Engage
- Nicereply
- Nimble
- PagerDuty
- PayPal
- Pipedrive
- Pivotal Tracker
- Podio
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- SugarCRM
- SurveyMonkey
- Teamwork.com
- Trello
- Twitter/X
- Typeform
- ValueOps
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zoho CRM
- Zuora
Not provided by vendor