Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.
Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$30.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.0 /5
(172)

Ease of Use

3.9/ 5

Features

3.9/ 5

Customer Service

3.9/ 5

Value for Money

3.8/ 5

Overall rating

4.5 /5
(475)

Ease of Use

4.7/ 5

Features

4.3/ 5

Customer Service

4.6/ 5

Value for Money

4.4/ 5

Total features 71

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Asset Tracking
  • Automated Routing
  • Autoresponders
  • Availability Management
  • CRM
  • Call Center Management
  • Canned Responses
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Geotargeting
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Problem Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Website Integration
  • Workflow Management

Total features 27

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Asset Tracking
  • Automated Routing
  • Autoresponders
  • Availability Management
  • CRM
  • Call Center Management
  • Canned Responses
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Geotargeting
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Problem Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Website Integration
  • Workflow Management
  • 123FormBuilder
  • ActiveCampaign
  • Adobe Commerce
  • Alchemer
  • Basecamp
  • BigCommerce
  • Campaign Monitor by Marigold
  • Chargebee
  • Constant Contact
  • Dropbox Business
  • Drupal
  • Drupal Wiki
  • Eventbrite
  • FreshBooks
  • Freshdesk
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Groove
  • Highrise
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • InsightSquared
  • Intercom
  • Jira
  • Joomla
  • Kanban for WordPress
  • Keap
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Outlook
  • Microsoft Viva Engage
  • Nicereply
  • Nimble
  • PagerDuty
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • PrestaShop
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Recurly
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Segment
  • SeoSamba WordPress Enterprise
  • Shift4Shop
  • Shopify
  • Slack
  • Squarespace
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Teamwork.com
  • Trello
  • Twitter/X
  • Typeform
  • Unbounce
  • ValueOps
  • Volusion
  • Webflow
  • WooCommerce
  • WordPress
  • WordPress Portal
  • WordPress VIP
  • Wufoo
  • Xero
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zuora
  • 123FormBuilder
  • ActiveCampaign
  • Adobe Commerce
  • Alchemer
  • Basecamp
  • BigCommerce
  • Campaign Monitor by Marigold
  • Chargebee
  • Constant Contact
  • Dropbox Business
  • Drupal
  • Drupal Wiki
  • Eventbrite
  • FreshBooks
  • Freshdesk
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Groove
  • Highrise
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • InsightSquared
  • Intercom
  • Jira
  • Joomla
  • Kanban for WordPress
  • Keap
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Outlook
  • Microsoft Viva Engage
  • Nicereply
  • Nimble
  • PagerDuty
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • PrestaShop
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Recurly
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Segment
  • SeoSamba WordPress Enterprise
  • Shift4Shop
  • Shopify
  • Slack
  • Squarespace
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Teamwork.com
  • Trello
  • Twitter/X
  • Typeform
  • Unbounce
  • ValueOps
  • Volusion
  • Webflow
  • WooCommerce
  • WordPress
  • WordPress Portal
  • WordPress VIP
  • Wufoo
  • Xero
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zuora