---
description: Compare Kayako vs Olark for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Kayako vs Olark | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Kayako \<span\>vs\</span\> Olark](https://www.getapp.za.com/compare/8789/90861/kayako/vs/olark)

# Compare Kayako vs Olark

Canonical: https://www.getapp.za.com/compare/8789/90861/kayako/vs/olark

> Detailed comparison between Kayako and Olark. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Kayako | Olark |
| **Overall rating** | 4.0/5 | 4.5/5 |
| **Total Reviews** | 176 | 471 |
| **Starting Price** | - | US$29,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Kayako

- API
- Asset Tracking
- Autoresponders
- CRM
- Chat/Messaging
- Collaboration Tools
- Customizable Branding
- Customizable Reports
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Third-Party Integrations

### Olark

- API
- Autoresponders
- CRM
- Chat/Messaging
- Collaboration Tools
- Customizable Branding
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Third-Party Integrations
- Transfers/Routing

## Links

- [View Kayako Profile](https://www.getapp.za.com/software/8789/kayako)
- [View Olark Profile](https://www.getapp.za.com/software/90861/olark)
- [View Original Comparison](https://www.getapp.za.com/compare/8789/90861/kayako/vs/olark)

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