Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$30.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.0 /5
(172)

Ease of Use

3.9/ 5

Features

3.9/ 5

Customer Service

3.9/ 5

Value for Money

3.8/ 5

Overall rating

4.3 /5
(178)

Ease of Use

4.2/ 5

Features

4.2/ 5

Customer Service

4.4/ 5

Value for Money

4.3/ 5

Total features 71

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • CES Survey Structure
  • CMDB
  • CRM
  • CSAT Survey Structure
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Capacity Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Forecasting
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Interface
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Offline Form
  • Onboarding
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Reminders
  • Remote Access/Control
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled/Automated Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Management

Total features 159

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • CES Survey Structure
  • CMDB
  • CRM
  • CSAT Survey Structure
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Capacity Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Forecasting
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Interface
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Offline Form
  • Onboarding
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Reminders
  • Remote Access/Control
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled/Automated Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Management
  • 123FormBuilder
  • ActiveCampaign
  • Adobe Commerce
  • Alchemer
  • Azure Active Directory
  • Azure DevOps Services
  • Basecamp
  • BigCommerce
  • Campaign Monitor by Marigold
  • Chargebee
  • Constant Contact
  • Datadog
  • Dropbox Business
  • Drupal
  • Eventbrite
  • FreshBooks
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • InsightSquared
  • Intercom
  • Jira
  • Joomla
  • Keap
  • Lansweeper
  • LinkedIn for Business
  • Loggly
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Teams
  • Microsoft Viva Engage
  • New Relic
  • Nicereply
  • Nimble
  • Okta
  • OpsGenie
  • PagerDuty
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Recurly
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Spiceworks Cloud Help Desk
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Teamwork.com
  • Trello
  • Twilio
  • Twitter/X
  • Typeform
  • ValueOps
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Zapier
  • Zoho CRM
  • Zuora
  • 123FormBuilder
  • ActiveCampaign
  • Adobe Commerce
  • Alchemer
  • Azure Active Directory
  • Azure DevOps Services
  • Basecamp
  • BigCommerce
  • Campaign Monitor by Marigold
  • Chargebee
  • Constant Contact
  • Datadog
  • Dropbox Business
  • Drupal
  • Eventbrite
  • FreshBooks
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • InsightSquared
  • Intercom
  • Jira
  • Joomla
  • Keap
  • Lansweeper
  • LinkedIn for Business
  • Loggly
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Teams
  • Microsoft Viva Engage
  • New Relic
  • Nicereply
  • Nimble
  • Okta
  • OpsGenie
  • PagerDuty
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Recurly
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Spiceworks Cloud Help Desk
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Teamwork.com
  • Trello
  • Twilio
  • Twitter/X
  • Typeform
  • ValueOps
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Zapier
  • Zoho CRM
  • Zuora