Kayako vs Salesforce Service Cloud

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$30.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.0 /5
(172)

Ease of Use

3.9/ 5

Features

3.9/ 5

Customer Service

3.9/ 5

Value for Money

3.8/ 5

Overall rating

4.4 /5
(779)

Ease of Use

4.1/ 5

Features

4.4/ 5

Customer Service

4.2/ 5

Value for Money

4.2/ 5

Total features 71

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Delivery Tracking
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver Management
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For Call Centers
  • For Insurance Industry
  • For iPad Devices
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR
  • Inbound Call Center
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Live Driver Tracking
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Offline Form
  • Online Forums
  • Online Time Clock
  • Order Management
  • Order Tracking
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Recurring Issues
  • Release Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Role-Based Permissions
  • Route Optimization
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Shipping Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Transportation Management
  • Utility Billing
  • Virtual Assistant
  • Website Integration
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Total features 216

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Delivery Tracking
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver Management
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For Call Centers
  • For Insurance Industry
  • For iPad Devices
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR
  • Inbound Call Center
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Live Driver Tracking
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Offline Form
  • Online Forums
  • Online Time Clock
  • Order Management
  • Order Tracking
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Recurring Issues
  • Release Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Role-Based Permissions
  • Route Optimization
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Shipping Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Transportation Management
  • Utility Billing
  • Virtual Assistant
  • Website Integration
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • 123FormBuilder
  • ActiveCampaign
  • Adobe Commerce
  • Alchemer
  • Basecamp
  • BigCommerce
  • CRM Analytics
  • CXone Mpower
  • Campaign Monitor by Marigold
  • Chargebee
  • Constant Contact
  • Dropbox Business
  • Drupal
  • Elastic Enterprise Search
  • Eventbrite
  • Five9
  • FreshBooks
  • Gainsight CS
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Helpshift
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • InGenius
  • InsightSquared
  • Intercom
  • Jira
  • Joomla
  • Keap
  • LinkedIn for Business
  • LiveOps
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Outlook
  • Microsoft Viva Engage
  • Natterbox
  • Nicereply
  • Nimble
  • PagerDuty
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Quip
  • Recurly
  • Salesforce Marketing Cloud
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Starter
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Teamwork.com
  • Trello
  • Twitter/X
  • Typeform
  • ValueOps
  • Vonage Contact Center
  • WooCommerce
  • WordPress
  • Workforce Optimization (WFO)
  • Wufoo
  • Xero
  • Zapier
  • Zoho CRM
  • Zuora
  • 123FormBuilder
  • ActiveCampaign
  • Adobe Commerce
  • Alchemer
  • Basecamp
  • BigCommerce
  • CRM Analytics
  • CXone Mpower
  • Campaign Monitor by Marigold
  • Chargebee
  • Constant Contact
  • Dropbox Business
  • Drupal
  • Elastic Enterprise Search
  • Eventbrite
  • Five9
  • FreshBooks
  • Gainsight CS
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Helpshift
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • InGenius
  • InsightSquared
  • Intercom
  • Jira
  • Joomla
  • Keap
  • LinkedIn for Business
  • LiveOps
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Outlook
  • Microsoft Viva Engage
  • Natterbox
  • Nicereply
  • Nimble
  • PagerDuty
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Quip
  • Recurly
  • Salesforce Marketing Cloud
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Starter
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Teamwork.com
  • Trello
  • Twitter/X
  • Typeform
  • ValueOps
  • Vonage Contact Center
  • WooCommerce
  • WordPress
  • Workforce Optimization (WFO)
  • Wufoo
  • Xero
  • Zapier
  • Zoho CRM
  • Zuora