Kayako vs Jira
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Overview
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Jira is the leading issue and project tracking software for agile teams. It helps plan, track, and release world-class software by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize team performance.
Jira is the leading issue and project tracking software for agile teams. It helps plan, track, and release world-class software by breaking down big...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$30.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$7.53/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.9/ 5Features
3.9/ 5Customer Service
3.9/ 5Value for Money
3.8/ 5Ease of Use
4.1/ 5Features
4.4/ 5Customer Service
4.2/ 5Value for Money
4.3/ 5Features
Total features 71
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Bar Chart
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- CRM
- Calendar Management
- Call Center Management
- Campaign Management
- Campaign Scheduling
- Capacity Management
- Change Management
- Charting
- Chat/Messaging
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Delivery
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Drag & Drop
- Due Date Tracking
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- Help Desk Management
- Idea Collection
- Idea Management
- Incident Management
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Live Chat
- Log Collection
- Marketing Automation
- Marketing Calendar
- Media Planning
- Milestone Tracking
- Mobile Access
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multiple Projects
- Offline Form
- Online Time Clock
- Percent-Complete Tracking
- Performance Metrics
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Problem Management
- Process Change Tracking
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Role-Based Permissions
- Rules-Based Workflow
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Page View
- Single Sign On
- Social Media Integration
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- Traceability
- Traditional Methodologies
- Training Management
- Transcripts/Chat History
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Version Control
- Virtual Assistant
- Visual Workflow Management
- Visualization
- Web App Development
- Web/Mobile App Development
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Total features 163
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Bar Chart
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- CRM
- Calendar Management
- Call Center Management
- Campaign Management
- Campaign Scheduling
- Capacity Management
- Change Management
- Charting
- Chat/Messaging
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Delivery
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Drag & Drop
- Due Date Tracking
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- Help Desk Management
- Idea Collection
- Idea Management
- Incident Management
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Live Chat
- Log Collection
- Marketing Automation
- Marketing Calendar
- Media Planning
- Milestone Tracking
- Mobile Access
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multiple Projects
- Offline Form
- Online Time Clock
- Percent-Complete Tracking
- Performance Metrics
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Problem Management
- Process Change Tracking
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Role-Based Permissions
- Rules-Based Workflow
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Page View
- Single Sign On
- Social Media Integration
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- Traceability
- Traditional Methodologies
- Training Management
- Transcripts/Chat History
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Version Control
- Virtual Assistant
- Visual Workflow Management
- Visualization
- Web App Development
- Web/Mobile App Development
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Alchemer
- Azure DevOps Server
- Balsamiq
- Basecamp
- BigCommerce
- BigPicture
- Bitbucket
- Campaign Monitor by Marigold
- Chargebee
- Confluence
- ConnectWise PSA
- Constant Contact
- Didit
- Dovico
- Dropbox Business
- Drupal
- EazyBI Cloud
- Eventbrite
- FreshBooks
- Geckoboard
- Get Satisfaction
- GetResponse
- GitHub
- Gliffy
- Gmail
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Workspace
- Harvest
- Hootsuite
- HubSpot CRM
- Hubstaff
- InsightSquared
- Intercom
- JIRA Service Management
- JUST: Access
- JXL
- Jira
- Joomla
- Keap
- LinkedIn for Business
- Lucidchart
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Viva Engage
- Nicereply
- Nimble
- OKR Board for Jira & Confluence
- OpsGenie
- PagerDuty
- PassMan
- PayPal
- Pipedrive
- Pivotal Tracker
- Podio
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Scroll Viewport
- Shopify
- Slack
- Stripe
- Structure
- SugarCRM
- SurveyMonkey
- Teamwork.com
- Tempo Timesheets
- Time in Status for Jira Cloud
- Trello
- Twitter/X
- Typeform
- ValueOps
- Weekdone
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- Zoho CRM
- Zuora
- draw.io
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Alchemer
- Azure DevOps Server
- Balsamiq
- Basecamp
- BigCommerce
- BigPicture
- Bitbucket
- Campaign Monitor by Marigold
- Chargebee
- Confluence
- ConnectWise PSA
- Constant Contact
- Didit
- Dovico
- Dropbox Business
- Drupal
- EazyBI Cloud
- Eventbrite
- FreshBooks
- Geckoboard
- Get Satisfaction
- GetResponse
- GitHub
- Gliffy
- Gmail
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Workspace
- Harvest
- Hootsuite
- HubSpot CRM
- Hubstaff
- InsightSquared
- Intercom
- JIRA Service Management
- JUST: Access
- JXL
- Jira
- Joomla
- Keap
- LinkedIn for Business
- Lucidchart
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Viva Engage
- Nicereply
- Nimble
- OKR Board for Jira & Confluence
- OpsGenie
- PagerDuty
- PassMan
- PayPal
- Pipedrive
- Pivotal Tracker
- Podio
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Scroll Viewport
- Shopify
- Slack
- Stripe
- Structure
- SugarCRM
- SurveyMonkey
- Teamwork.com
- Tempo Timesheets
- Time in Status for Jira Cloud
- Trello
- Twitter/X
- Typeform
- ValueOps
- Weekdone
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- Zoho CRM
- Zuora
- draw.io