---
description: Compare Oracle CRM On Demand vs SAP Customer Experience for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Oracle CRM On Demand vs SAP Customer Experience | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Sales Tracking Software](/directory/3059/sales-tracking/software) > [Oracle CRM On Demand \<span\>vs\</span\> SAP Customer Experience](https://www.getapp.za.com/compare/90375/90379/oracle-crm-on-demand/vs/sap-crm)

# Compare Oracle CRM On Demand vs SAP Customer Experience

Canonical: https://www.getapp.za.com/compare/90375/90379/oracle-crm-on-demand/vs/sap-crm

> Detailed comparison between Oracle CRM On Demand and SAP Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Oracle CRM On Demand | SAP Customer Experience |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 31 | 245 |
| **Starting Price** | - | US$58,00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Chat |
| **Training** | - | Documentation |

## Key features

### Oracle CRM On Demand

- API
- CRM
- Campaign Management
- Channel Management
- Contact Management
- Email Management
- For Insurance Industry
- Forecasting
- Lead Management
- Lead Qualification
- Live Chat
- Marketing Automation
- Monitoring
- Multi-Campaign
- Pipeline Management
- Real-Time Data
- Reporting/Analytics
- Sales Pipeline Management

### SAP Customer Experience

- API
- CRM
- Campaign Management
- Channel Management
- Contact Management
- Customer Complaint Tracking
- Email Management
- For Insurance Industry
- Forecasting
- Lead Management
- Lead Qualification
- Live Chat
- Marketing Automation
- Multi-Campaign
- Pipeline Management
- Reporting/Analytics
- Sales Pipeline Management
- Support Ticket Management

## Links

- [View Oracle CRM On Demand Profile](https://www.getapp.za.com/software/90375/oracle-crm-on-demand)
- [View SAP Customer Experience Profile](https://www.getapp.za.com/software/90379/sap-crm)
- [View Original Comparison](https://www.getapp.za.com/compare/90375/90379/oracle-crm-on-demand/vs/sap-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Oracle CRM On Demand vs SAP Customer Experience | GetApp South Africa 2026","description":"Compare Oracle CRM On Demand vs SAP Customer Experience for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/90375/90379/oracle-crm-on-demand/vs/sap-crm","about":[{"@id":"https://www.getapp.za.com/software/90375/oracle-crm-on-demand#software"},{"@id":"https://www.getapp.za.com/software/90379/sap-crm#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/90375/90379/oracle-crm-on-demand/vs/sap-crm#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/90375/90379/oracle-crm-on-demand/vs/sap-crm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"Oracle CRM On Demand","description":"Oracle CRM On Demand offers broad capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. In combination with Oracle's Commerce solutions, they deliver a unified cross-channel experience for consumers.\n\nSales: \nOracle CRM On Demand Sales increases sales productivity and results by providing companies with a comprehensive set of tools to optimize the entire sales processes—from initial lead qualification to opportunity management through forecasting and deal closure. CRM On Demand Sales also delivers critical information to everyone involved in the sales process, including inside sales, field sales, sales management, and partners. Embedded real-time reporting and powerful historical analytics provide insight to help you make better decisions. Relevant sales and prospecting information can be accessed quickly and conveniently through Outlook, a Web browser, on a smart phone, or on a tablet device. By automating sales processes, and providing a comprehensive view of customers, CRM On Demand Sales helps sales teams focus on selling rather than searching for information, resulting in increased productivity and higher revenues.\n\nMarketing:\nWhether the organization has a full staff of marketing professionals or a lean do-it-all demand generation team, Oracle CRM On Demand Marketing provides organizations with a smart, simple, integrated solution for managing marketing campaigns and activities. Oracle CRM On Demand Marketing provides a full suite of capabilities to automate the complete marketing process, from designing inbound and outbound campaigns through lead management and lead nurturing to measuring marketing ROI. With built-in email and web marketing, automation, and built-in analytics, Oracle CRM On Demand Marketing provides the best of enterprise marketing automation with the benefits of complete integration with CRM.\n\nService:\nOracle's CRM On Demand Service solution enables organizations to provide quick, accurate, and consistent service to their customers, driving both increased customer satisfaction and organizational profitability. CRM OnDemand Service brings together all of the critical elements of a comprehensive service management solution that are needed to handle simple questions or manage a complex issue. With CRM On Demand Service, agents have clear visibility into the information that is required to ensure customer issues are resolved to satisfaction.\n\nCall Center:\nImproving service agents' productivity, providing superior customer service, and keeping IT costs low are the key requirements for any call center. Oracle Contact On Demand is the only hosted multichannel support application that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/be239e79-eb82-48cb-befb-bd1551319ec1.png","url":"https://www.getapp.za.com/software/90375/oracle-crm-on-demand","@id":"https://www.getapp.za.com/software/90375/oracle-crm-on-demand#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":31},"operatingSystem":"Cloud, Windows, Android, Platform ios, Platform ipad"},{"name":"SAP Customer Experience","description":"SAP Customer Experience offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM. \n\nIntegrated knowledge management, along with rules-based email management, allows agents to solve issues faster within the CRM. The marketing and sales analytics features, combined with the reporting tools offered in SAP Customer Experience, allow marketing and sales departments to refine their campaign strategy. Align teams on company goals and team objectives by analyzing performance and coordinating efforts with call lists, agent scripts and promotional campaigns. \n\nCreate and execute marketing campaigns using data gathered though SAP Customer Experience. Marketing campaign efforts can be implemented globally, regionally or locally. Campaign performance can be monitored in real-time and scenario-based campaigns can be implemented. The pipleline management tools offered by SAP Customer Experience allow sales reps to qualify leads more efficiently and to make use of cross-selling and up-selling opportunities. Sales reps can use the SAP ERP integration to manage sales orders, quotes and contracts, processing and closing deals more efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e3e344da-f8d9-4c3d-b871-6b4421929b0b.png","url":"https://www.getapp.za.com/software/90379/sap-crm","@id":"https://www.getapp.za.com/software/90379/sap-crm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":245},"offers":{"price":"58","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.za.com/compare/90375/90379/oracle-crm-on-demand/vs/sap-crm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Sales Tracking Software","position":2,"item":"/directory/3059/sales-tracking/software","@type":"ListItem"},{"name":"Oracle CRM On Demand vs SAP Customer Experience","position":3,"item":"https://www.getapp.za.com/compare/90375/90379/oracle-crm-on-demand/vs/sap-crm","@type":"ListItem"}]}]}
</script>
