---
description: Compare Salesforce Sales Cloud vs Enghouse eKMS for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Salesforce Sales Cloud vs Enghouse eKMS | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Management Software](/directory/337/contact-management/software) > [Salesforce Sales Cloud \<span\>vs\</span\> Enghouse eKMS](https://www.getapp.za.com/compare/90378/90465/salesforce/vs/smartsupport)

# Compare Salesforce Sales Cloud vs Enghouse eKMS

Canonical: https://www.getapp.za.com/compare/90378/90465/salesforce/vs/smartsupport

> Detailed comparison between Salesforce Sales Cloud and Enghouse eKMS. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Sales Cloud | Enghouse eKMS |
| **Overall rating** | 4.4/5 | 4.2/5 |
| **Total Reviews** | 18768 | 12 |
| **Starting Price** | US$25,00 | US$199,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Key features

### Salesforce Sales Cloud

- API
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Management
- Dashboard
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Product Catalog
- Real-Time Notifications
- Reminders
- Reporting & Statistics
- Sales Activity Management
- Self Service Portal
- Tagging
- Templates

### Enghouse eKMS

- API
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Management
- Dashboard
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Real-Time Notifications
- Reminders
- Reporting & Statistics
- Self Service Portal
- Tagging
- Templates

## Links

- [View Salesforce Sales Cloud Profile](https://www.getapp.za.com/software/90378/salesforce)
- [View Enghouse eKMS Profile](https://www.getapp.za.com/software/90465/smartsupport)
- [View Original Comparison](https://www.getapp.za.com/compare/90378/90465/salesforce/vs/smartsupport)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Salesforce Sales Cloud vs Enghouse eKMS | GetApp South Africa 2026","description":"Compare Salesforce Sales Cloud vs Enghouse eKMS for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/90378/90465/salesforce/vs/smartsupport","about":[{"@id":"https://www.getapp.za.com/software/90378/salesforce#software"},{"@id":"https://www.getapp.za.com/software/90465/smartsupport#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/90378/90465/salesforce/vs/smartsupport#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.za.com/compare/90378/90465/salesforce/vs/smartsupport#webpage","isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"Salesforce Sales Cloud","description":"Salesforce Sales Cloud is a sales platform that combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.\n\nThe platform brings together human and AI capabilities throughout the sales cycle. It features AI-powered sales agents that nurture leads and coach sales representatives, helping to boost productivity and drive revenue. Salesforce Sales Cloud also provides streamlined sales processes with software tailored to each business, enabling teams to work more efficiently. The platform centralizes data from any source on the CRM, giving sales professionals a unified view of their pipeline and customers.\n\nBusinesses can maximize sales efficiency and drive growth with Salesforce Sales Cloud. The platform's AI-powered automation, data, and intelligence work with human sales teams to accelerate the entire revenue lifecycle, from prospecting to closing deals and managing customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d09edb88-4e62-4136-83fe-b55663200002.png","url":"https://www.getapp.za.com/software/90378/salesforce","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/90378/salesforce#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":18768},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Enghouse eKMS","description":"SmartSupportTM is a cutting-edge platform that unifies online knowledge base and community forum management.  The application offers a sophisticated set of tools for internal management and agent collaboration giving knowledge base administrator power and flexibility in managing and improving content. The external face of the application provides a user-friendly interface which allows customers to quickly and intuitively find the answers they are looking for. A web-based and feature packed application, SmartSupport helps you maximize ROI via call deflection and improves customer service. It’s a powerful, yet simple way to manage knowledge. \n\nSmart Search Engine:\n\nA powerful search engine allows you to search through all of your content, including the META data, custom fields and attachments. Content becomes contextually applicable based on the interaction at hand and is delivered in a timely manner to ensure a great customer experience. Being able to quickly find answers doesn’t only improve customer service but makes your agents better informed.\n\nAdvanced Reporting:\n\nUse SmartSupport’s reporting tools to gauge the quality of your customer’s experience in real time. SmartSupport has enterprise-grade reporting and analytic tools, as well as the ability to run an array of real time, ad-hoc investigations. Use our products to perform your gap analysis and improve your contact center ROI. Get a complete overview of how customers, agents and partners are using your knowledge base and forums. Our analytic tools and knowledge management team are readily available to diagnose the root cause behind failed interactions and escalations, thus enabling operational and site improvements.\n\nTicketing System:\n\nSafeharbor has a decade of experience working with call center and help desk services. If the answer cannot be found, SmartSupport offers a sophisticated ticketing system for customer support as well as integrated alternate support channels which allow customers to seamlessly escalate to email, chat, or call.\n\nWorkflows:\n\nSmartSupport features a highly configurable workflow engine with powerful real-time editing, preview and publishing capabilities and article import flexibility. Attachments can be easily added to articles to supplement content and provide context. Set up moderator controls, create business rules to ensure against unfinished or abandoned support requests, even add private notes that only staff can see to ensures that only the appropriate answer is sent to the customer.\n\nCustom Forms:\n\nKB administrators can create custom forms to display on their knowledge base page directly from the dashboard. Form creation is easy and provides great flexibility; form fields and menu options can be easily customized and edited. Custom Forms are intuitive &amp; powerful.  Create your form with our form tool by selecting a predetermined field (ie: First Name, Last Name, Email, etc.) or create custom fields that require text, numbers, multiple selection checkboxes or single selection drop down menus.\n\nAlerts:\n\nCreating alerts is easy.  Simply create a new alert, determine the start date and time, add the period of time you want it displayed, add additional details and publish.  No follow-up or manual removal required. Alerts automatically format and can be placed anywhere within your site theme!  Choose to display upon entry to the site or use as a constant reminder to users about important notices or upcoming events.\n\nSmartTEST Article Optimizer:\n\nSmartSupport is equipped with our patent-pending SmartTEST Article Optimizer which equips Knowledge Base Administrators with a set of intuitive tools to analyze and optimize knowledge base content. By improving article quality, SmartTEST aims to maximize customer inquiry satisfaction, thereby increasing the company’s ability to be more responsive to its constituents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5b365a75-03b1-4d9b-971f-6209af8dcd4f.jpg","url":"https://www.getapp.za.com/software/90465/smartsupport","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/90465/smartsupport#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":12},"offers":{"price":"199","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Management Software","position":2,"item":"/directory/337/contact-management/software","@type":"ListItem"},{"name":"Salesforce Sales Cloud vs Enghouse eKMS","position":3,"item":"https://www.getapp.za.com/compare/90378/90465/salesforce/vs/smartsupport","@type":"ListItem"}],"@id":"https://www.getapp.za.com/compare/90378/90465/salesforce/vs/smartsupport#breadcrumblist"}]}
</script>
