---
description: Compare SAP Customer Experience vs Salesforce Platform for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare SAP Customer Experience vs Salesforce Platform | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [SAP Customer Experience \<span\>vs\</span\> Salesforce Platform](https://www.getapp.za.com/compare/90379/91487/sap-crm/vs/app-cloud)

# Compare SAP Customer Experience vs Salesforce Platform

Canonical: https://www.getapp.za.com/compare/90379/91487/sap-crm/vs/app-cloud

> Detailed comparison between SAP Customer Experience and Salesforce Platform. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SAP Customer Experience | Salesforce Platform |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 245 | 392 |
| **Starting Price** | US$58,00 | US$25,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SAP Customer Experience

- API
- CRM
- Campaign Planning
- Channel Management
- Client Management
- Customer Complaint Tracking
- Email Management
- For Startups
- Lead Management
- Live Chat
- Reporting/Analytics
- Support Ticket Management

### Salesforce Platform

- API
- CRM
- Configurable Workflow
- Dashboard
- Deployment Management
- For No-Code Development
- Integrations Management
- Iteration Management
- Performance Management
- Reporting/Analytics
- Source Control

## Links

- [View SAP Customer Experience Profile](https://www.getapp.za.com/software/90379/sap-crm)
- [View Salesforce Platform Profile](https://www.getapp.za.com/software/91487/app-cloud)
- [View Original Comparison](https://www.getapp.za.com/compare/90379/91487/sap-crm/vs/app-cloud)

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