Help Scout vs ProProfs Knowledge Base
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Overview
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
ProProfs Knowledge Base is a simple tool with stellar features. The tool can help you set up an internal or external knowledge base, documentation, manuals, and FAQs for employees and customers. Be it content authoring, customization, or publishing, ProProfs offers a one-stop solution for all your n
ProProfs Knowledge Base is a simple tool with stellar features. The tool can help you set up an internal or external knowledge base, documentation,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$55.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$79.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.3/ 5Customer Service
4.6/ 5Value for Money
4.4/ 5Ease of Use
4.7/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.5/ 5Features
Total features 72
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Asset Discovery
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Canned Responses
- Catalog Management
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Credential Management
- Customer Communication
- Customer Database
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Startups
- For the IT sector
- Forms Management
- Framework Management
- Full Text Search
- Gantt/Timeline View
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple User Accounts
- NPS Survey Structure
- Negative Feedback Management
- Online Forums
- Password Management
- Performance Metrics
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Process Management
- Process/Workflow Automation
- Project Tracking
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Relationship Mapping
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Routing
- SEO Management
- SSL Security
- Search/Filter
- Security Management
- Self Service Portal
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- User Management
- Version Control
- Visual Analytics
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Website Monitoring
- Widgets
- Wiki
- Workflow Management
Total features 102
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Asset Discovery
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Canned Responses
- Catalog Management
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Credential Management
- Customer Communication
- Customer Database
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Startups
- For the IT sector
- Forms Management
- Framework Management
- Full Text Search
- Gantt/Timeline View
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple User Accounts
- NPS Survey Structure
- Negative Feedback Management
- Online Forums
- Password Management
- Performance Metrics
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Process Management
- Process/Workflow Automation
- Project Tracking
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Relationship Mapping
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Routing
- SEO Management
- SSL Security
- Search/Filter
- Security Management
- Self Service Portal
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- User Management
- Version Control
- Visual Analytics
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Website Monitoring
- Widgets
- Wiki
- Workflow Management
Integrations
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- Census
- ChannelReply
- ChargeDesk
- Chatra
- Churn Buster
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cordless
- Cyfe
- Databox
- Disqus
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- Freshdesk
- FullContact
- Fullstory
- Geckoboard
- Gmail
- Google Analytics 360
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- Intercom
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Linear
- LiquidPlanner
- LiveChat
- Lucidchart
- Mailchimp
- Make
- Microsoft Azure
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- ProProfs Chat
- Process Street
- Pushover
- Salesforce Starter
- Savio
- Segment
- Shopify
- Slack
- Smith.ai
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Tidio
- Transifex
- Trello
- Uncanny Automator
- Userlike
- Weglot
- WooCommerce
- WordPress
- Wufoo
- Zapier
- Zendesk QA
- Zendesk Suite
- elevio
- iorad
- unitQ
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- Census
- ChannelReply
- ChargeDesk
- Chatra
- Churn Buster
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cordless
- Cyfe
- Databox
- Disqus
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- Freshdesk
- FullContact
- Fullstory
- Geckoboard
- Gmail
- Google Analytics 360
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- Intercom
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Linear
- LiquidPlanner
- LiveChat
- Lucidchart
- Mailchimp
- Make
- Microsoft Azure
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- ProProfs Chat
- Process Street
- Pushover
- Salesforce Starter
- Savio
- Segment
- Shopify
- Slack
- Smith.ai
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Tidio
- Transifex
- Trello
- Uncanny Automator
- Userlike
- Weglot
- WooCommerce
- WordPress
- Wufoo
- Zapier
- Zendesk QA
- Zendesk Suite
- elevio
- iorad
- unitQ
