Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$55.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(220)

Ease of Use

4.7/ 5

Features

4.3/ 5

Customer Service

4.6/ 5

Value for Money

4.4/ 5

Overall rating

4.5 /5
(110)

Ease of Use

4.5/ 5

Features

4.4/ 5

Customer Service

4.4/ 5

Value for Money

4.4/ 5

Total features 72

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Automated Routing
  • Autoresponders
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Catalog Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Communication
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Automation
  • Email Management
  • Email Monitoring
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Startups
  • Full Text Search
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Human Handover
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Language
  • Multiple User Accounts
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Spam Blocker
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Workflow Management

Total features 75

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Automated Routing
  • Autoresponders
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Catalog Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Communication
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Automation
  • Email Management
  • Email Monitoring
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Startups
  • Full Text Search
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Human Handover
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Language
  • Multiple User Accounts
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Spam Blocker
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Workflow Management
  • ActiveCampaign
  • Aircall
  • AppFollow
  • Asana
  • BriteVerify
  • Campaign Monitor by Marigold
  • Capsule
  • Census
  • ChannelReply
  • ChargeDesk
  • Chatra
  • Churn Buster
  • ChurnZero
  • CircleLoop
  • Clockify
  • Close
  • CloudTalk
  • Constant Contact
  • Cordless
  • Cyfe
  • Databox
  • Everhour
  • Fivetran
  • Fleep
  • FormKeep
  • FreshBooks
  • FullContact
  • Fullstory
  • Geckoboard
  • Gmail
  • Google Sheets
  • Google Workspace
  • Gravity Forms
  • Help Desk Migration
  • Heymarket
  • Highrise
  • Hively
  • HubSpot CRM
  • Instagram
  • Intercom
  • JIRA Service Management
  • Jira
  • Joomla
  • JustCall
  • Kissmetrics
  • Klaviyo
  • Linear
  • LiquidPlanner
  • Mailchimp
  • Make
  • Meta for Business
  • Mixpanel
  • MySQL
  • Nicereply
  • Olark
  • OnePageCRM
  • Paperform
  • Pipedrive
  • Plecto
  • PrestaShop
  • Process Street
  • Pushover
  • Ringover
  • Salesforce Platform
  • Salesforce Starter
  • Savio
  • Segment
  • Shopify
  • Shopify Plus
  • Slack
  • Smith.ai
  • Supademo
  • SurveyMonkey
  • Talkdesk
  • Telegram
  • Textline
  • Transifex
  • Trello
  • Twitter/X
  • Uncanny Automator
  • Userlike
  • WHMCS
  • Weglot
  • WhatsApp
  • WooCommerce
  • WordPress
  • Wufoo
  • Zapier
  • Zendesk QA
  • Zoho CRM
  • elevio
  • iorad
  • unitQ
  • ActiveCampaign
  • Aircall
  • AppFollow
  • Asana
  • BriteVerify
  • Campaign Monitor by Marigold
  • Capsule
  • Census
  • ChannelReply
  • ChargeDesk
  • Chatra
  • Churn Buster
  • ChurnZero
  • CircleLoop
  • Clockify
  • Close
  • CloudTalk
  • Constant Contact
  • Cordless
  • Cyfe
  • Databox
  • Everhour
  • Fivetran
  • Fleep
  • FormKeep
  • FreshBooks
  • FullContact
  • Fullstory
  • Geckoboard
  • Gmail
  • Google Sheets
  • Google Workspace
  • Gravity Forms
  • Help Desk Migration
  • Heymarket
  • Highrise
  • Hively
  • HubSpot CRM
  • Instagram
  • Intercom
  • JIRA Service Management
  • Jira
  • Joomla
  • JustCall
  • Kissmetrics
  • Klaviyo
  • Linear
  • LiquidPlanner
  • Mailchimp
  • Make
  • Meta for Business
  • Mixpanel
  • MySQL
  • Nicereply
  • Olark
  • OnePageCRM
  • Paperform
  • Pipedrive
  • Plecto
  • PrestaShop
  • Process Street
  • Pushover
  • Ringover
  • Salesforce Platform
  • Salesforce Starter
  • Savio
  • Segment
  • Shopify
  • Shopify Plus
  • Slack
  • Smith.ai
  • Supademo
  • SurveyMonkey
  • Talkdesk
  • Telegram
  • Textline
  • Transifex
  • Trello
  • Twitter/X
  • Uncanny Automator
  • Userlike
  • WHMCS
  • Weglot
  • WhatsApp
  • WooCommerce
  • WordPress
  • Wufoo
  • Zapier
  • Zendesk QA
  • Zoho CRM
  • elevio
  • iorad
  • unitQ