Help Scout vs tawk.to
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Overview
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$55.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$0.00
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.3/ 5Customer Service
4.6/ 5Value for Money
4.4/ 5Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
4.4/ 5Value for Money
4.6/ 5Features
Total features 72
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- Canned Responses
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Email Management
- Email Monitoring
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- Full Text Search
- Geotargeting
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Shared Inboxes
- Signature Management
- Single Sign On
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management
Total features 22
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- Canned Responses
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Email Management
- Email Monitoring
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- Full Text Search
- Geotargeting
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Shared Inboxes
- Signature Management
- Single Sign On
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management
Integrations
- ActiveCampaign
- Adobe Commerce
- Aircall
- AppFollow
- Asana
- BigCommerce
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- Cayzu
- Census
- ChannelReply
- ChargeDesk
- Chatra
- Churn Buster
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Cloudflare
- Constant Contact
- Cordless
- Cyfe
- Databox
- Drupal
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Gmail
- Google Ads
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- Intercom
- Jira
- Joomla
- JustCall
- Kissmetrics
- Klaviyo
- Linear
- LiquidPlanner
- Mailchimp
- Make
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- OpenCart
- Paperform
- Pipedrive
- Plecto
- PrestaShop
- Process Street
- Pushover
- Salesforce Starter
- Savio
- Segment
- Shopify
- Slack
- Smith.ai
- Squarespace
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Transifex
- Trello
- Uncanny Automator
- Userlike
- Weebly
- Weglot
- WooCommerce
- WordPress
- Wufoo
- Zapier
- Zen Cart
- Zendesk QA
- elevio
- iorad
- unitQ
- ActiveCampaign
- Adobe Commerce
- Aircall
- AppFollow
- Asana
- BigCommerce
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- Cayzu
- Census
- ChannelReply
- ChargeDesk
- Chatra
- Churn Buster
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Cloudflare
- Constant Contact
- Cordless
- Cyfe
- Databox
- Drupal
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Gmail
- Google Ads
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- Intercom
- Jira
- Joomla
- JustCall
- Kissmetrics
- Klaviyo
- Linear
- LiquidPlanner
- Mailchimp
- Make
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- OpenCart
- Paperform
- Pipedrive
- Plecto
- PrestaShop
- Process Street
- Pushover
- Salesforce Starter
- Savio
- Segment
- Shopify
- Slack
- Smith.ai
- Squarespace
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Transifex
- Trello
- Uncanny Automator
- Userlike
- Weebly
- Weglot
- WooCommerce
- WordPress
- Wufoo
- Zapier
- Zen Cart
- Zendesk QA
- elevio
- iorad
- unitQ
