Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several products/brands from a single account. Features include workflows, an automation based system, and collaboration tools.
Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Mailbird is a desktop email management application that helps businesses of all sizes synchronize messages from multiple accounts in a centralized inbox and connect the platform with LinkedIn. Mailbird's speed-reading functionality lets employees read at a fast pace to increase email productivity.
Mailbird is a desktop email management application that helps businesses of all sizes synchronize messages from multiple accounts in a centralized...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$10,00/month

  • Free
  • Subscription

Starting from

US$3,94/month

  • Free
  • Subscription

Overall rating

4,7 /5
(166)
Ease of Use
4,7/5
Features & Functionality
4,3/5
Customer Service
4,8/5
Value for Money
4,6/5

Overall rating

4,4 /5
(282)
Ease of Use
4,6/5
Features & Functionality
4,4/5
Customer Service
4,4/5
Value for Money
4,5/5

Total features 87

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Archiving & Retention
  • Automated Routing
  • Automatic Lead Distribution
  • Bulk Send
  • CRM
  • Calendar Sync
  • Call Center Management
  • Call Recording
  • Call Tracking
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Desktop Notifications
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • HIPAA Compliant
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Department/Project
  • Multi-Language
  • Multiple User Accounts
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Preview Functionality
  • Prioritization
  • Productivity Analysis
  • Purchasing & Receiving
  • Queue Management
  • Ratings / Reviews
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Management
  • Social Media Integration
  • Spam Blocker
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Trend Analysis
  • Two-Factor Authentication
  • Video Conferencing
  • Voice Mail
  • Workflow Configuration
  • Workflow Management

Total features 19

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Archiving & Retention
  • Automated Routing
  • Automatic Lead Distribution
  • Bulk Send
  • CRM
  • Calendar Sync
  • Call Center Management
  • Call Recording
  • Call Tracking
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Desktop Notifications
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • HIPAA Compliant
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Department/Project
  • Multi-Language
  • Multiple User Accounts
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Preview Functionality
  • Prioritization
  • Productivity Analysis
  • Purchasing & Receiving
  • Queue Management
  • Ratings / Reviews
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Management
  • Social Media Integration
  • Spam Blocker
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Trend Analysis
  • Two-Factor Authentication
  • Video Conferencing
  • Voice Mail
  • Workflow Configuration
  • Workflow Management
  • Agile CRM
  • Aircall
  • Asana
  • AskNicely
  • Bigcommerce
  • Bronto Marketing Platform
  • Campaign Monitor
  • Campfire
  • Capsule
  • ChargeDesk
  • ClickDesk
  • Constant Contact
  • Drift
  • Dropbox Business
  • Evernote Business
  • Facebook
  • FreshBooks
  • Google Calendar
  • Google Docs
  • Google Workspace
  • Highrise
  • HipChat
  • HookFeed
  • HubSpot CRM
  • HubSpot Marketing Hub
  • JIRA Service Management
  • Jira
  • Kato
  • Keap
  • Kissmetrics
  • Klaviyo
  • Magento Commerce
  • Mailchimp
  • Microsoft To-Do
  • Mixpanel
  • Nicereply
  • Olark
  • OnePageCRM
  • Pipedrive
  • PipelineDeals
  • SalesforceIQ
  • ScreenSteps
  • Segment
  • Shopify
  • Slack
  • Smooch
  • SnapEngage
  • Talkdesk
  • Todoist
  • Transifex
  • Trello
  • Twitter
  • Userlike
  • WooCommerce
  • WordPress
  • Wunderlist
  • Zapier
  • elevio
  • Agile CRM
  • Aircall
  • Asana
  • AskNicely
  • Bigcommerce
  • Bronto Marketing Platform
  • Campaign Monitor
  • Campfire
  • Capsule
  • ChargeDesk
  • ClickDesk
  • Constant Contact
  • Drift
  • Dropbox Business
  • Evernote Business
  • Facebook
  • FreshBooks
  • Google Calendar
  • Google Docs
  • Google Workspace
  • Highrise
  • HipChat
  • HookFeed
  • HubSpot CRM
  • HubSpot Marketing Hub
  • JIRA Service Management
  • Jira
  • Kato
  • Keap
  • Kissmetrics
  • Klaviyo
  • Magento Commerce
  • Mailchimp
  • Microsoft To-Do
  • Mixpanel
  • Nicereply
  • Olark
  • OnePageCRM
  • Pipedrive
  • PipelineDeals
  • SalesforceIQ
  • ScreenSteps
  • Segment
  • Shopify
  • Slack
  • Smooch
  • SnapEngage
  • Talkdesk
  • Todoist
  • Transifex
  • Trello
  • Twitter
  • Userlike
  • WooCommerce
  • WordPress
  • Wunderlist
  • Zapier
  • elevio