Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several products/brands from a single account. Features include workflows, an automation based system, and collaboration tools.
Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$10,00/month

  • Subscription

Starting from

  • Subscription

Overall rating

4,7 /5
(165)
Ease of Use
4,7/5
Features & Functionality
4,3/5
Customer Service
4,8/5
Value for Money
4,6/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Total features 87

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Trail
  • Automated Routing
  • Automatic Lead Distribution
  • Bulk Send
  • CRM
  • Call Center Management
  • Call Recording
  • Call Tracking
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Course Authoring
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Decision Support Software
  • Desktop Notifications
  • Developer Portal
  • Document Management
  • Document Review
  • Document Storage
  • Electronic Forms
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Onboarding
  • Employee Recognition Software
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Goal Management
  • HIPAA Compliant
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Department/Project
  • Multiple User Accounts
  • Negative Feedback Management
  • Orientation Workflow Management
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Productivity Analysis
  • Project Management
  • Purchasing & Receiving
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Management
  • Social Media Integration
  • Spam Blocker
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Training Management
  • Trend Analysis
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • Version Control
  • Voice Mail
  • WYSIWYG Editor
  • Workflow Configuration
  • Workflow Management

Total features 53

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Trail
  • Automated Routing
  • Automatic Lead Distribution
  • Bulk Send
  • CRM
  • Call Center Management
  • Call Recording
  • Call Tracking
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Course Authoring
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Decision Support Software
  • Desktop Notifications
  • Developer Portal
  • Document Management
  • Document Review
  • Document Storage
  • Electronic Forms
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Onboarding
  • Employee Recognition Software
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Goal Management
  • HIPAA Compliant
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Department/Project
  • Multiple User Accounts
  • Negative Feedback Management
  • Orientation Workflow Management
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Productivity Analysis
  • Project Management
  • Purchasing & Receiving
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Management
  • Social Media Integration
  • Spam Blocker
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Training Management
  • Trend Analysis
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • Version Control
  • Voice Mail
  • WYSIWYG Editor
  • Workflow Configuration
  • Workflow Management
  • Agile CRM
  • Aircall
  • AskNicely
  • Bigcommerce
  • Bronto Marketing Platform
  • Campaign Monitor
  • Campfire
  • Capsule
  • ChargeDesk
  • ClickDesk
  • Constant Contact
  • Drift
  • FreshBooks
  • Google Workspace
  • Highrise
  • HipChat
  • HookFeed
  • HubSpot CRM
  • HubSpot Marketing Hub
  • JIRA Service Management
  • Jira
  • Kato
  • Keap
  • Kissmetrics
  • Klaviyo
  • Magento Commerce
  • Mailchimp
  • Mixpanel
  • Nicereply
  • Olark
  • OnePageCRM
  • Pipedrive
  • PipelineDeals
  • SalesforceIQ
  • ScreenSteps
  • Segment
  • Shopify
  • Slack
  • Smooch
  • SnapEngage
  • Talkdesk
  • Transifex
  • Trello
  • Userlike
  • WooCommerce
  • WordPress
  • Zapier
  • elevio
  • Agile CRM
  • Aircall
  • AskNicely
  • Bigcommerce
  • Bronto Marketing Platform
  • Campaign Monitor
  • Campfire
  • Capsule
  • ChargeDesk
  • ClickDesk
  • Constant Contact
  • Drift
  • FreshBooks
  • Google Workspace
  • Highrise
  • HipChat
  • HookFeed
  • HubSpot CRM
  • HubSpot Marketing Hub
  • JIRA Service Management
  • Jira
  • Kato
  • Keap
  • Kissmetrics
  • Klaviyo
  • Magento Commerce
  • Mailchimp
  • Mixpanel
  • Nicereply
  • Olark
  • OnePageCRM
  • Pipedrive
  • PipelineDeals
  • SalesforceIQ
  • ScreenSteps
  • Segment
  • Shopify
  • Slack
  • Smooch
  • SnapEngage
  • Talkdesk
  • Transifex
  • Trello
  • Userlike
  • WooCommerce
  • WordPress
  • Zapier
  • elevio