Help Scout vs SolarWinds Service Desk

 

Help Scout

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SolarWinds Service Desk

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

US$12,00/month N/A
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Activity Tracking
Application Integration
Auditing
Automatic Notifications
CRM Integration
Chat
Collaboration Tools
Customizable Reporting
Data Import/Export
Drag & Drop Interface
Email Integration
Instant Messaging
Monitoring
Prioritizing
Real Time Data
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
Support Ticket Management
Third Party Integration
Workflow Management

Integrations

ActiveCampaign
Bitium
Campaign Monitor
Capsule
Customer Thermometer
Cyfe
Help Desk Migration
Infusionsoft
Isora
Kissmetrics
PipelineDeals
Retently
Slack
SnapEngage
Teamwork Projects
Wrike
Zapier
Zendesk