Help Scout vs Vision Helpdesk
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Overview
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Vision Helpdesk offers four products to manage customer support for all size business.
1) Multi channel Help Desk Software
2) Satellite Help Desk (Multi company help desk )
3) Service Desk Software (PINKVerify Certified - ITIL / ITSM Complaint)
4) Live Chat Software
Vision Helpdesk offers four products to manage customer support for all size business.
1) Multi channel Help Desk Software
2) Satellite Help Desk...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$55.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$15.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.3/ 5Customer Service
4.6/ 5Value for Money
4.4/ 5Ease of Use
4.5/ 5Features
4.7/ 5Customer Service
4.7/ 5Value for Money
4.5/ 5Features
Total features 72
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Autoresponders
- CMDB
- Call Center Management
- Canned Responses
- Catalog Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Monitoring
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Problem Management
- Process/Workflow Automation
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Widgets
- Workflow Management
Total features 88
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Autoresponders
- CMDB
- Call Center Management
- Canned Responses
- Catalog Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Monitoring
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Problem Management
- Process/Workflow Automation
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Widgets
- Workflow Management
Integrations
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- Census
- ChannelReply
- ChargeDesk
- Chatra
- Churn Buster
- ChurnZero
- CircleLoop
- ClickDesk
- Clockify
- Close
- CloudTalk
- Comm100 Live Chat
- Constant Contact
- Cordless
- Cyfe
- Databox
- Drupal
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Gmail
- GoTo Meeting
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- Insightly
- Intercom
- Jira
- Joomla
- JustCall
- Kissmetrics
- Klaviyo
- Linear
- LinkedIn for Business
- LiquidPlanner
- LiveChat
- Mailchimp
- Make
- Meta for Business
- Microsoft 365
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- PayPal
- Pipedrive
- Plecto
- Process Street
- Pushover
- Redmine
- Salesforce Starter
- Savio
- Segment
- Shopify
- Slack
- Smith.ai
- SugarCRM
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Transifex
- Trello
- Twilio
- Twitter/X
- Uncanny Automator
- Userlike
- WHMCS
- Weglot
- WooCommerce
- WordPress
- Wufoo
- Zapier
- Zendesk QA
- authorize.net
- elevio
- iorad
- unitQ
- vBulletin
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- Census
- ChannelReply
- ChargeDesk
- Chatra
- Churn Buster
- ChurnZero
- CircleLoop
- ClickDesk
- Clockify
- Close
- CloudTalk
- Comm100 Live Chat
- Constant Contact
- Cordless
- Cyfe
- Databox
- Drupal
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Gmail
- GoTo Meeting
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- Insightly
- Intercom
- Jira
- Joomla
- JustCall
- Kissmetrics
- Klaviyo
- Linear
- LinkedIn for Business
- LiquidPlanner
- LiveChat
- Mailchimp
- Make
- Meta for Business
- Microsoft 365
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- PayPal
- Pipedrive
- Plecto
- Process Street
- Pushover
- Redmine
- Salesforce Starter
- Savio
- Segment
- Shopify
- Slack
- Smith.ai
- SugarCRM
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Transifex
- Trello
- Twilio
- Twitter/X
- Uncanny Automator
- Userlike
- WHMCS
- Weglot
- WooCommerce
- WordPress
- Wufoo
- Zapier
- Zendesk QA
- authorize.net
- elevio
- iorad
- unitQ
- vBulletin
