Help Scout vs LiveAgent
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Overview
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media.
Start with a 30-day free trial, no credit card or contracts needed.
LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$55.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$19.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.3/ 5Customer Service
4.6/ 5Value for Money
4.4/ 5Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
4.7/ 5Value for Money
4.7/ 5Features
Total features 72
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Integration
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Distribution
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Procurement Management
- Progress Tracking
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Retention Tracking
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Softphone Software
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing
- Video Support
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Management
Total features 189
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Integration
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Distribution
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Procurement Management
- Progress Tracking
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Retention Tracking
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Softphone Software
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing
- Video Support
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Management
Integrations
- 2Checkout
- AVOXI
- AWeber
- Actio
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aircall
- AppFollow
- Asana
- Avelia
- Axigen
- BigCommerce
- Blogger
- Bold BI
- Braintree
- BriteVerify
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- Census
- ChannelReply
- ChargeDesk
- Chatra
- Churn Buster
- ChurnZero
- CircleLoop
- ClickFunnels
- ClickSend
- ClickUp
- Clockify
- Close
- CloudTalk
- CommPeak VoIP Service
- Constant Contact
- ConvergeHub
- Cordless
- CoreCommerce
- Cyfe
- DID Logic
- Databox
- Delighted
- Digital Marketing Suite
- Drupal
- Drupal Commerce
- Emplifi Social Marketing Cloud
- Everhour
- ExpressionEngine
- Fivetran
- Fleep
- FlowHunt
- Flowroute
- FormKeep
- Formidable Forms
- Fortune3
- FreshBooks
- FullContact
- Fullstory
- G2G Suite
- Geckoboard
- GetResponse
- Gmail
- GoDaddy Website Builder
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Forms
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- IceWarp
- Insightly
- Intercom
- Jira
- Joomla
- JoomlaLMS
- JustCall
- Keap
- Kissmetrics
- Klaviyo
- Kopano WebApp
- Lead Gen & CRM (formerly SharpSpring)
- Linear
- LiquidPlanner
- MDaemon Email Server
- MagentaCloud
- MailEnable
- Mailchimp
- Make
- ManyChat
- Meetingbird
- Meta for Business
- Mixpanel
- Mobex Hosted PBX
- Modulus
- MySQL
- NetCrunch
- Nicereply
- Olark
- OnePageCRM
- Online Auction System
- OpenCart
- Pabbly Connect
- Paperform
- PayPal
- Pipedrive
- Placetel
- Plecto
- Post Affiliate Pro
- PrestaShop
- Process Street
- ProjectManager.com
- Pushover
- Quriobot
- RingCentral Contact Center
- Salesflare
- Salesforce Starter
- Savio
- Segment
- SendMyCall
- SendPulse
- SharpSpring Ads
- Shift4Shop
- ShipStation
- Shopify
- Silverstripe CMS
- Simplesat
- Sinch
- Slack
- Smith.ai
- Squarespace
- Stripe
- SugarCRM
- Supademo
- SurveyMonkey
- Swan
- Talkdesk
- Textline
- TimeCamp
- Toky
- Transifex
- Trello
- Twilio
- Twitter/X
- Ucraft
- Uncanny Automator
- Userlike
- Vectera
- VoIP.ms
- VoIPstudio
- Volusion
- Vonage Business Communications
- Vonage Contact Center
- Voyced IPPBX
- Vtiger CRM
- Web.com
- Webflow
- Weebly
- Weglot
- Wix
- WooCommerce
- WordPress
- Wufoo
- X-Cart
- Xero
- Zadarma
- Zapier
- Zendesk QA
- Zight (formerly CloudApp)
- Zoho Mail
- elevio
- iCloud
- iorad
- monday.com
- sipgate team
- uKit AI
- unitQ
- vcita
- 2Checkout
- AVOXI
- AWeber
- Actio
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aircall
- AppFollow
- Asana
- Avelia
- Axigen
- BigCommerce
- Blogger
- Bold BI
- Braintree
- BriteVerify
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- Census
- ChannelReply
- ChargeDesk
- Chatra
- Churn Buster
- ChurnZero
- CircleLoop
- ClickFunnels
- ClickSend
- ClickUp
- Clockify
- Close
- CloudTalk
- CommPeak VoIP Service
- Constant Contact
- ConvergeHub
- Cordless
- CoreCommerce
- Cyfe
- DID Logic
- Databox
- Delighted
- Digital Marketing Suite
- Drupal
- Drupal Commerce
- Emplifi Social Marketing Cloud
- Everhour
- ExpressionEngine
- Fivetran
- Fleep
- FlowHunt
- Flowroute
- FormKeep
- Formidable Forms
- Fortune3
- FreshBooks
- FullContact
- Fullstory
- G2G Suite
- Geckoboard
- GetResponse
- Gmail
- GoDaddy Website Builder
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Forms
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- IceWarp
- Insightly
- Intercom
- Jira
- Joomla
- JoomlaLMS
- JustCall
- Keap
- Kissmetrics
- Klaviyo
- Kopano WebApp
- Lead Gen & CRM (formerly SharpSpring)
- Linear
- LiquidPlanner
- MDaemon Email Server
- MagentaCloud
- MailEnable
- Mailchimp
- Make
- ManyChat
- Meetingbird
- Meta for Business
- Mixpanel
- Mobex Hosted PBX
- Modulus
- MySQL
- NetCrunch
- Nicereply
- Olark
- OnePageCRM
- Online Auction System
- OpenCart
- Pabbly Connect
- Paperform
- PayPal
- Pipedrive
- Placetel
- Plecto
- Post Affiliate Pro
- PrestaShop
- Process Street
- ProjectManager.com
- Pushover
- Quriobot
- RingCentral Contact Center
- Salesflare
- Salesforce Starter
- Savio
- Segment
- SendMyCall
- SendPulse
- SharpSpring Ads
- Shift4Shop
- ShipStation
- Shopify
- Silverstripe CMS
- Simplesat
- Sinch
- Slack
- Smith.ai
- Squarespace
- Stripe
- SugarCRM
- Supademo
- SurveyMonkey
- Swan
- Talkdesk
- Textline
- TimeCamp
- Toky
- Transifex
- Trello
- Twilio
- Twitter/X
- Ucraft
- Uncanny Automator
- Userlike
- Vectera
- VoIP.ms
- VoIPstudio
- Volusion
- Vonage Business Communications
- Vonage Contact Center
- Voyced IPPBX
- Vtiger CRM
- Web.com
- Webflow
- Weebly
- Weglot
- Wix
- WooCommerce
- WordPress
- Wufoo
- X-Cart
- Xero
- Zadarma
- Zapier
- Zendesk QA
- Zight (formerly CloudApp)
- Zoho Mail
- elevio
- iCloud
- iorad
- monday.com
- sipgate team
- uKit AI
- unitQ
- vcita