Help Scout vs Intercom

 

Help Scout

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Intercom

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

US$12,00/month US$49,00/month
Free
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

A/B Testing
API
Automatic Notifications
CRM Integration
Chat
Email Integration
Email Marketing Management
Engagement Analytics
Instant Messaging
Prioritizing
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Third Party Integration
Workflow Management

Integrations

Bitium
Campaign Monitor
Capsule
ChurnSpotter
Customer Thermometer
Driftrock
Infusionsoft
Kissmetrics
Klipfolio
PARIM
PipelineDeals
Slack
SnapEngage
Stripe
Zapier
Zendesk